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Fleet Excellence Manager

JOB_REQUIREMENTS

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Salary

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Team & Performance Management

  • Supervise, train, and motivate a team of food delivery executives (riders/drivers).
  • Schedule and allocate delivery shifts and zones based on order volumes and operational needs.
  • Monitor daily attendance, punctuality, and delivery performance.
  • Conduct regular performance reviews and provide feedback or coaching.
  • Handle escalations, grievances, and disciplinary actions in line with HR policies.

Operational Oversight

  • Ensure smooth execution of daily delivery operations with minimal delays or service disruptions.
  • Track and analyze delivery metrics such as on-time rate, delivery accuracy, and order completion.
  • Optimize delivery routes and zones to improve efficiency and reduce delivery times.
  • Coordinate with the dispatch, warehouse, and customer service teams to resolve delivery issues quickly.

Fleet Maintenance & Compliance

  • Ensure all company-owned or partner vehicles (bikes, scooters, EVs, etc.) are in good condition.
  • Schedule preventive maintenance and repairs to minimize downtime.
  • Ensure compliance with road safety, traffic regulations, and company hygiene standards.
  • Maintain proper documentation for vehicles, fuel usage, and insurance.

Recruitment & Training

  • Support the hiring, onboarding, and training of new delivery executives.
  • Conduct orientation sessions on customer service, delivery process, and food handling protocols.
  • Implement refresher training programs to reinforce safety and performance standards.

Reporting & Cost Control

  • Monitor key delivery KPIs such as on-time performance, delivery cost per order, and productivity per rider.
  • Track and report fuel usage, overtime, and fleet-related expenses.
  • Identify operational inefficiencies and implement cost-saving initiatives.
  • Submit regular performance and operational reports to senior management.

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