Fleet Excellence Manager

JOB_REQUIREMENTS

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Company Location

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Salary

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Team & Performance Management

Supervise, train, and motivate a team of food delivery executives (riders/drivers).
Schedule and allocate delivery shifts and zones based on order volumes and operational needs.
Monitor daily attendance, punctuality, and delivery performance.
Conduct regular performance reviews and provide feedback or coaching.
Handle escalations, grievances, and disciplinary actions in line with HR policies.

Operational Oversight

Ensure smooth execution of daily delivery operations with minimal delays or service disruptions.
Track and analyze delivery metrics such as on-time rate, delivery accuracy, and order completion.
Optimize delivery routes and zones to improve efficiency and reduce delivery times.
Coordinate with the dispatch, warehouse, and customer service teams to resolve delivery issues quickly.

Fleet Maintenance & Compliance

Ensure all company-owned or partner vehicles (bikes, scooters, EVs, etc.) are in good condition.
Schedule preventive maintenance and repairs to minimize downtime.
Ensure compliance with road safety, traffic regulations, and company hygiene standards.
Maintain proper documentation for vehicles, fuel usage, and insurance.

Recruitment & Training

Support the hiring, onboarding, and training of new delivery executives.
Conduct orientation sessions on customer service, delivery process, and food handling protocols.
Implement refresher training programs to reinforce safety and performance standards.

Reporting & Cost Control

Monitor key delivery KPIs such as on-time performance, delivery cost per order, and productivity per rider.
Track and report fuel usage, overtime, and fleet-related expenses.
Identify operational inefficiencies and implement cost-saving initiatives.
Submit regular performance and operational reports to senior management.

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