Fleet Experience Senior Coordinator

About Bosta:

Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

Job code:New 2026OPER-134

Job Responsibilities:

• Coordinate and send communications to couriers (SMS / in-app)
• Act as a focal point between couriers, operations, and internal teams
• Identify recurring issues and contribute to improvement ideas
• Follow up on reported issues and support driving their closure
• Support in running courier surveys (NPS / feedback collection)
• Analyze results and highlight key insights in a simple, structured way
• Organize focus groups and engagement activities
• Assist in preparing reports on courier feedback and experience trends
  
  
  

Job Qualifications:

• 0-2 years of experience (Operations / Logistics / Customer Support is a plus)
• Strong communication skills
• Organized with strong follow-up skills
• Basic to intermediate Excel skills
• Problem-solving mindset and ability to handle operational challenges
• Ability to multitask and work in a fast-paced environment
  
  
  

Growth & Exposure:

• Opportunity to work closely with operations and cross-functional teams
• Exposure to experience management, process improvements, and working with data (surveys, feedback, simple reporting)
• Gradual ownership of initiatives based on performance
  
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.