Fleet Operation Supervisor

Role Scope:

• Monitor and improve Rider Performance and Compliance
• Responsible for reporting, containing, handling, and solving all on-ground activities/issues within the assigned zone.
• Lead Rider Recruitment for all the zones in allocated cities
• Responsible for assessment of any internal fleet promotions
• Manage rider roster with proper allocation of shifts/breaks/off-days etc
• Supervises rider onboarding and training schedule with Rider Trainer
• Inventory management and usage compliance of Rider equipment’s
• Groom rider quality (behavior, appearance, professionalism, presentational etc)
• Setting up a performance improvement plan to improve the performance of low-performing riders
• Reduce rider complaints originating from customers
• Accountable to handle/solve day-to-day/arising issues beyond his main scope that may affect the zone’s performance.

Skills & Qualifications needed:

• Bachelor's Degree
• 0-2 years of experience in the food/grocery tech industry is highly preferred
• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
• Strong communication skills, both written and verbal. English and Arabic are a plus.
• Influencer and negotiator with good public speaking and presentation skills
• People management skills: Experience in managing bigger groups of people