FLEX Director, Revenue Management

This is a temporary position.

JOB SUMMARY

The Revenue Management Director is a critical member of the revenue management and deployment teams responsible for facilitating revenue management workshops and supporting the successful setup and validation of the Amadeus Central Reservation System (ACRS) prior to property go-live. This role combines deep expertise in hotel revenue management with advanced training delivery skills, ensuring that Revenue Managers are fully prepared to optimize ACRS functionality and drive revenue performance from day one.

CANDIDATE PROFILE

Education and Experience

Required

• 4-year degree from an accredited university.
• 10+ years of hotel or travel industry revenue management or related experience, demonstrating progressive career growth and a pattern of exceptional performance.

Preferred

• 3+ years’ experience in a leadership or SME role
• Demonstrated experience designing and delivering training or workshops to adult learners.
• Deep knowledge of central reservation systems and/or Revenue Management systems and/or hotel property management processes.
• Ability to travel if needed for workshop delivery
• Experience with large-scale system deployments or property conversions.
• Certification in adult learning, instructional design, or facilitation.
• Change management or project management credentials.
• Demonstrated ability to create RM Workshops Facilitation Materials (slide decks, participant guides, activity sheets).
• Experience with Technology tools: Amadeus CRS and related reporting tools, ServiceNow/Power of M ticketing for configuration support, Product Catalog and Land-It task management systems.

CORE WORK ACTIVITIES

Workshop Facilitation

• Lead multi-day, remote interactive Revenue Management workshops for Revenue Managers, using standardized facilitation materials and best practices.
• Deliver engaging, hands-on training sessions covering ACRS configuration, data migration, rate plan setup, inventory management, and policy validation.
• Guide participants through practical exercises, knowledge checks, and system demonstrations to ensure comprehension and readiness.
• Adapt facilitation style to accommodate diverse learning needs and property types.

ACRS Setup & Pre-Go-Live Support

• Serve as the subject matter expert on ACRS modules, including rate plans, price plans, inventory types, and non-room product configuration.
• Support Revenue Managers in validating migrated data, identifying gaps, and completing manual configurations as required.
• Provide guidance on best practices for rate plan mapping, policy assignment, and inventory categorization.
• Troubleshoot issues and escalate system or process barriers as needed.

Stakeholder Engagement & Change Management

• Act as a trusted advisor to property leaders, revenue managers, and deployment teams.
• Communicate complex system concepts in clear, actionable terms.
• Gather feedback from early adopters and share insights into improving future workshops and deployment processes.
• Foster a collaborative, supportive learning environment.

Materials & Continuous Improvement

• Utilize and continuously refine workshop facilitation materials, participant guides, and job aids.
• Knowledge of the Revenue Manager Task List
• Stay current on ACRS enhancements, revenue management trends, and training methodologies.
• Contribute to the development of new learning content and process documentation.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.