FLEX Manager, Global Digital Product

This is a temporary position. Hybrid – 1-3 days in office.

FLEX Manager, Digital Product, Ancillary Web Products

As part of the Web Products team, the FLEX Manager, Digital Products will serve as the primary product owner for Marriott.com’s Restaurants & Bars digital experience. This role is responsible for advancing the product vision, partnering closely with global continent teams, and managing a feature roadmap that drives growth, quality, and guest engagement across our 6,000+ food and beverage outlets worldwide.

This Manager will work in a highly collaborative, Agile environment—leading cross-functional initiatives and ensuring that new features and enhancements consistently deliver customer and business value. They will partner closely with engineering, UX, analytics, and regional stakeholders to translate customer needs into actionable user stories and technical requirements.

This role will oversee the end to end product lifecycle, including maintaining and prioritizing the product backlog. The Manager ensures that the development team focuses on the most impactful work, aligns with strategic priorities, and delivers high-quality digital experiences.

The ideal candidate is comfortable navigating large, complex organizations and confidently facilitating conversations across continents and functions. They have a proven track record of analytical thinking, digital product delivery in an enterprise environment, and building strong business cases that influence senior stakeholders. They understand the importance of blending quantitative insights, qualitative customer feedback, and industry best practices to drive decision-making.

Candidates should bring a global growth mindset, collaborative spirit, and passion for creating digital experiences customers love. They should be moderately technical, thrive in creative problem-solving, and be ready to roll up their sleeves for tactical work when needed.

CANDIDATE PROFILE

Education and Experience

Required

• A four-year degree from an accredited university in Business Administration, Computer Science, or a related major, or equivalent experience/certification.
• 4+ years of digital product experience or related professional area
• Digital product management experience within an Agile/Scrum team.
• Proficiency in tools like JIRA, or similar tools for managing product backlogs and workflows.
• 3+ years of experience with Adobe Experience Manager (AEM), Adobe Analytics and Adobe Target.

Preferred

• 2+ years of experience in the travel, hospitality, or sales and marketing industries.
• Familiarity with the technical aspects of digital product development, including UX/UI principles.
• Demonstrated ability to deliver results under challenging conditions, especially when faced with complexity, ambiguity, and aggressive timelines.
• Strong interpersonal skills, including being a team player who works well with counterparts from various functions/departments and can influence their work without direct reporting accountability.
• Ability to articulate product vision, business objectives, and technical feasibility.
• Ability to define requirements and technical implementation processes.
• Strong problem-solving skills with the ability to engage in the technical aspects of solutions.

CORE WORK ACTIVITIES

• Collaborate with design, engineering, and business teams to drive product initiatives and on-time delivery.
• Partner with content authoring, UX, and SEO operations teams to ensure content strategy is operational at scale.
• Develop products that enhance user experiences and reduce friction.
• Define product features and work with teams to deliver the product vision.
• Create content and business cases to present concepts to management.
• Use data analytics and market analysis to prioritize and optimize product features for roadmaps.
• Manage and communicate feature prioritization, balancing user and business needs.
• Track and analyze product performance metrics.
• Coordinate backlog for defect resolution, troubleshoot daily issues, and escalate when necessary.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
• Reading Comprehension – Understands written sentences and paragraphs in work related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.