FLEX Manager, HR Product Management - Benefits & Payroll

The HR Product Management – Benefits & Payroll team leads strategy, delivery, and continuous improvement for HR Solutions that support our global workforce. We partner closely with Benefits, Payroll, HR Operations, Technology, Finance, Vendor Management, and regional HR teams to deliver seamless colleague experiences and ensure accurate, compliant, and efficient HR processes.

ABOUT THE ROLE

In this role, you will manage aspects of Benefits and Payroll product enhancements such as, solution testing, documentation updates, process review and other administrative tasks. You will assist as a key liaison amongst HR business owners, technology teams, and vendors to ensure systems function as designed, meet business needs, and support associate experience.

This position requires a curious and solution-seeking mindset, analytical problem solving, strong process orientation, and good communication skills. You will work creatively and collaboratively with subject matter experts and partners across the organization, including senior leaders.

What this means:

• Manage and prioritize BUSINESS AS USUAL work, including product enhancements, documenting user stories, and requirements for Benefits & Payroll systems

• Support ongoing operations, including issue resolution, triage, and vendor coordination

• Manage and coordinate project lists and backlog items for projects

• Monitor and analyze product and process performance metrics to identify improvements

• Maintain and update process documentation, workflows, and support materials

• Participate in testing cycles for new features, vendor releases, and system upgrades

• Collaborate with HR, Technology, and external partners to troubleshoot and resolve system issues

This position may be remote, with occasional travel to corporate headquarters in Bethesda, Maryland.

Reports to: Senior Manager, HR Product Management – Benefits & Payroll

YOU’RE WHO WE’RE LOOKING FOR IF:

You bring experience in Smartsheet, JIRA, process mapping, Oracle product management, HR operations, Benefits, or Payroll—and thrive in a role that blends systems thinking, administrative skills, willingness to build technical and business analysis skills, process design, and stakeholder collaboration. You demonstrate strong analytical, communication, and relationship building skills.

Specifically:

• You can intake, analyze, and interpret Benefit and payroll requirements

• You are comfortable working with data and identifying key insights

• You thrive in fast paced, high pressure environments and can manage shifting priorities

• You communicate clearly with both technical and nontechnical audiences

• You are energized by issue resolution, process refinement, and product optimization

• You build effective partnerships with internal teams and vendors

CORE ACTIVITIES

On a daily basis, you will demonstrate skills in product management, operational execution, analytical thinking, and relationship building. This includes:

• Supporting configuration updates, testing, and validation for Benefits & Payroll systems

• Ensuring system functionality aligns with compliance, regulatory, and policy requirements

• Acting as a liaison between HR, Payroll, Finance, and Technology teams

• Leading or contributing to project workstreams for enhancements, releases, and integrations

• Analyzing trends in system issues and recommending solutions

• Creating and maintaining accurate documentation for processes, requirements, and product features

• Managing multiple priorities and timelines across stakeholders and deliverables

OUR EDUCATION + EXPERIENCE REQUIREMENTS

• High school diploma required; bachelor’s degree preferred

• Minimum 3 years of experience in:

• Working with HR/Benefits System

• Using tools such as Smartsheet, spreadsheets, Outlook, etc. in managing schedules, tasks for projects and business as usual items

• Proficiency with:

• MS Excel

• MS PowerPoint

• MS Visio

• Requirements gathering and business process documentation

• Preferred experience:

• HRIS systems such as Oracle HCM, Workday, SAP, or similar

• Benefits or payroll vendor platforms (e.g., Alight, Fidelity, ADP)