FLIGHT COORDINATOR

Job Purpose

The role shall have a sense of urgency without sacrificing safety and quality. He sees to it that flights are dispatched promptly as scheduled except in instances where delay is inevitable or beyond his control. He sees to it that before flights can land or leave with all permissions provided, all the necessary requirements or formalities are complied with. He shall work in a clockwise precision allowing no unreasonable delays. He considers every flight as important as the valuable time of its passengers. The role is responsible for in-charge of the prompt and timely dispatch of flights.

Key Accountabilities

• Effectively manage potential heavy email and phone call volume

• Prompt and/or timely Flight Dispatch

• Ability to use different applications related to aviation

• Process of landing and overflight permissions

• Flight Following

• Communications

• Record Keeping

• Flight Scheduling

• Preparation of all flight papers including flight plans, weather and NOTAMS

• Coordinate and plan with internal stakeholders for aircraft handling

• Opens and closes service authorizations on completion of services

• Coordinate with government agencies (MOI, Customs, Immigrations)

• Arrange hotel accommodation and crew transportation

• Prepares and maintains daily aircraft movement schedule

• Proactively communicate and escalate issues as required

• To note in Job Order forms what work was performed on the aircraft for billing and to be signed by the pilots of the aircraft serviced and to be given to the flight dispatcher for billing and payment

• To carry out any additional duties that maybe assigned from time to time

QUALIFICATIONS, EXPERIENCE & SKILLS

Education / Qualifications

• High National Diploma

Experience

• 1-2 years of working experience in sales, customer service and promotional services.

• Ability to handle flight dispatch promptly and efficiently, ensuring timely departure and arrival of flights.

• Skilled in maintaining accurate and up-to-date records of flight schedules, service authorizations, and job order forms.

• Competence in preparing and managing flight schedules and daily aircraft movement logs.

• Understanding of flight regulations and other relevant aviation laws.

• Experience in planning and coordinating with internal teams and external agencies for efficient aircraft handling and service delivery.

• Knowledge of Arabic and English is a must.

• Ability to communicate with VVIP clients in a courteous and decent way.

• Ability to deal with people of different nationalities and in different situations.

• Ability to use common sense to resolve problems faced during operations.

• Able to interact with different types of individuals of different or multi-nationalities