Flight Experience Specialist

− Apply Customer centric strategy in coordination with other department

− Represents FLYNAS in manufacturers and vendors meetings, conferences, workshops, and industry steering committees.

− Providing support to the Guest Experience department.

− Liaise with the internal procurement team for new orders based on the request.

− Oversee all aspects of the inflight cabin and inflight connectivity operations.

− Develop and implement strategies to enhance the guest experience, focusing on cabin comfort, entertainment, and connectivity.

− Assist in Evaluation of suppliers for inflight connectivity solutions, ensuring cost-efficiency and high-quality standards.

− Monitor industry trends and innovations in inflight cabin design, amenities, and connectivity, and propose recommendations for continuous improvement.

− Ensure compliance with regulatory requirements related to inflight cabin safety and connectivity. − Ensure the IFC is managed in an effective and well-documented manner.

− Coordinate with manufacturers and develop the IFC of the aircraft.

− Provide technical services for the A2G and IFC systems.

− Propose IFC reconfigurations by Flynas demanding brand standards.

− Assist in preparation of retrofit configuration layouts and manage modifications to bring aircraft up to FLYNAS standard.

− Collaborate with cross-functional teams to design and implement IFC definitions and upgrades, ensuring they align with the airline's brand and cost objectives.

- Maintain Flynas high standard of work and work ethic.

- Coordinate with internal Marketing/Branding, as well as GACA and each Airport management authority to comply with each party’s processes and procedures.

- Participating in the meetings, workshop, presentation, training, and visit to enhance guest experience.

- Update the management with the latest in the industry to enhance the guest experience for further review and necessary action

- Improving flynas rating and ranking in coordination with other departments. Supporting guest experience initiative and project

Qualification:

-Aircraft Maintenance Engineering

Professional Experience:

4-6 years of experience

-Experience in Engineering, In-Flight Experience, and In-Flight Services

- Knowledge in Aircraft/Galley Interior

- Expertise in Inflight connectivity.

- Prior Airline Experience is a must