Flights Booking Agent For UK Based Travel Agency

Seven Zones Travel is a leading travel agency dedicated to providing exceptional travel experiences to our clients. We specialize in offering comprehensive travel solutions, including flight bookings, accommodations, and customized travel packages. We are looking for a dedicated and detail-oriented Flights Booking Agent to join our dynamic team.

Job Summary:

As a Flights Booking Agent, you will be responsible for assisting customers with their flight reservations, ensuring a seamless booking experience. You will handle inquiries, provide travel information, manage reservations, and offer exceptional customer service to our clients.

Key Responsibilities:

• Assist customers with flight inquiries and reservations via phone, email, and online platforms.
• Provide detailed information about flight options, including schedules, prices, and airline policies.
• Process flight bookings, changes, and cancellations efficiently and accurately.
• Ensure all travel arrangements comply with company policies and customer preferences.
• Handle customer complaints and resolve issues related to flight bookings promptly.
• Stay updated with airline regulations, travel restrictions, and industry trends.
• Collaborate with other team members to provide comprehensive travel solutions.
• Maintain accurate records of bookings, payments, and customer interactions.
• Upsell additional travel services and products to enhance customer experience.

Qualifications:

• Previous experience in a travel agency or airline industry preferred.
• Proficiency in computer reservation systems (CRS) such as Amadeus, Sabre, or Galileo.
• Strong knowledge of global geography and major airline routes.
• Excellent communication and customer service skills.
• Attention to detail and strong organizational skills.
• Ability to multitask and work under pressure.
• Fluency in English; additional languages are an advantage.

Skills and Competencies:

• Customer-focused attitude with a passion for travel.
• Problem-solving skills and the ability to handle challenging situations.
• Strong interpersonal skills and the ability to work as part of a team.
• Sales-oriented with the ability to upsell and cross-sell travel products.
• High level of accuracy and attention to detail in data entry and record-keeping.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for career advancement and professional development.
• Travel discounts and perks.
• Friendly and supportive work environment.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and why they are a good fit for this role. Please send your application.

Seven Zones Travel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: Rs30,000.00 - Rs45,000.00 per month

Work Location: In person