Floating Service Manager

Description

The Floating Service Manager is responsible for managing the day-to-day maintenance of the multiple apartment communities in accordance with Shea Properties standards, policies and procedures. The Floating Service Manager performs and/or delegates specific carpentry, plumbing, painting, electrical, HVAC, masonry, appliance and other general and preventative maintenance repairs the pay range for this position is $29.00 - $33.00/hour. The Floating Service Manager is also eligible to participate in the maintenance bonus program, discretionary annual bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, dental, vision, 401K, disability, life insurance, discounted apartment (based on availability) and cell phone allowance.

The Floating Service Manager, as with all Shea team members, is expected to conduct himself/herself in a professional manner that is consistent with Shea Core Values and the Business Ethics, Employee Conduct and Confidentiality policy.

Job Duties

• Act as a subject matter expert in the maintenance field to support portfolio service managers with complex issues, project work, troubleshooting, property walks, etc.
• Assist with new build punch list and unit acceptance.
• Serve as a resource to assist portfolio service managers in training new service team members.
• Prioritizes, completes and/or delegates maintenance work and maintenance service requests for apartment communities.
• Completes related documentation in an accurate and timely manner. Utilizes computer software program (Yardi) to track the status of open and closed work orders.
• Inspects assigned physical apartment site including all roofs, garages, carports, driveways, streets, stucco, siding, pools, saunas, building, recreational facilities, identifying all areas in need of immediate or future repairs and maintenance and provides an inspection report to the Community Manager and Operations Manager for review at the end of each month.
• Conducts weekly property inspection of all common areas of assigned property and completes the Property Inspection Checklist informing the Community Manager/Sr. Community Manager/General Manager of all extraordinary items and scheduling all required work.
• Performs and/or delegates specific carpentry, plumbing, painting, electrical, HVAC, masonry and other general maintenance in accordance with Company standards and local city, state and federal building codes when applicable. May repair/maintain various property emergency and security systems.
• Completes move-out checklist assigning appropriate resident move-out charges, and forwards invoices to the management office for approval and completion of the statement of deposit.
• Schedules and participates in apartment turnover process per established policies. Inspects rent ready apartments to ensure all maintenance items are completed and the apartment is ready for move-in.
• Assists in obtaining competitive bids for any assigned property budgeted maintenance and capital improvements as requested by the Community Manager or Facilities Manager.
• Schedules and inspects vendor/contractor work performed to ensure quality and completeness, and compliance with company standards.
• In conjunction with the Community Manager/Sr. Community Manager/General Manager, participates in the preparation and management of the operating budget and monthly variance reports for assigned properties.
• Reviews, codes, and approves all vendor POs and invoices and manages the spending within approved maintenance budget.
• Purchases inventory supplies adhering to assigned property budget and company polices and procedures.
• In conjunction with the Community Manager/Sr. Community Manager, supervises and provides support and direction to service staff at assigned properties. Resolves personnel issues and supports team building with positive and open communication.
• Participates in maintenance staff selection/interview process. Assist in recruiting and hiring service staff under the approval and direction of the Community Manager/Sr. Community Manager/General Manager and Regional Director.
• Under direction and approval of the Community Manager/Sr. Community Manager/General Manager, sets goals and objectives and implements development plans for direct reports.
• Delivers bi-weekly safety training to service team and ensures required safety equipment or supplies are available and in good working order.
• Supports and motivates staff to participate in company sponsored classes and provided training. Ensures compliance with all mandatory training.
• Makes recommendations to the Community Manager/Sr. Community Manager/General Manager on new technologies, methods, and materials for improving operating costs.
• Schedules and provides on-call maintenance for evenings, weekends and holidays as scheduled.
• Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the assigned community.

Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)

• Prior experience in managing a staff (supervise, train, coach, develop, motivate, interview, hire, terminate) and lead by example.
• Ability to perform advanced level maintenance related tasks including painting, carpentry, electrical, HVAC, plumbing, emergency/security systems, and pool maintenance.
• Effective oral and written communication skills; ability to give clear direction and respond to inquiries. Must be able to speak effectively before groups of customers or associates of the organization.
• Provide exceptional customer service.
• Computer proficient with knowledge of Microsoft Office products (Word/Excel/Outlook) and Yardi preferred.
• Understanding of accounting principles and budget process. Ability to read and interpret numerical information.
• Project management skills including planning, organizing, and coordinating tasks.
• Negotiate and resolve conflicts.
• Ability to operate hand and power tools.
• Knowledge of First Aid and Safety procedures.
• Prior experience with new construction is desirable.
• High School Diploma or equivalent supplemented by specialized courses in HVAC, plumbing, electrical, and carpentry.
• Minimum of 2 years property management experience performing maintenance related job duties and with at least 1 year at the management level.

Work Environment

The Floating Service Manager works on-site at assigned apartment communities and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule (days/hours) varies depending on the property. Hours are usually scheduled from 8 a.m. – 5 p.m. Monday through Friday. Must be available to work over-time as needed and work on-call schedule. The Floating Service Manager should be flexible and readily available depending on the needs of the property. Must be able to travel to local properties as needed, 100% of the time.

Physical Requirements

The Floating Service Manager physical condition must be sufficient for the consistent and successful completion of the specific responsibilities defined for this position and for his/her performance to be in complete conformance with all professional standards defined for this position. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl, talk, and hear. May be required to lift and/or move up to 50 pounds and operate power tools. Must be able to occasionally drive during the course of work.

Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

EOE/M/F/D/V