Floating Universal Banker / Mandarin

Overview: Our Universal Banker (Floater) will elevate the customer experience by providing personalized, best-in-class customer service that cultivates the development of lasting relationships through each customer contact across multiple branches and locations. This energetic position offers the opportunity to engage with diverse customer needs, promote financial products, develop a keen understanding of our customers’ transaction requirements, and support branch operations seamlessly. Your initiative-taking approach and versatile skill set will help us provide consistent, high-quality banking experiences to our clients.

Language: Fluent in both Mandarin (Chinese) and English.

Accountabilities:

• Foster strong customer relationships, assist with daily banking transactions, and ensure smooth service delivery wherever you're needed most.
• Cultivates new business development by proactively consulting and cross selling a full range of products and services.
• Provides exceptional quality customer service for existing and new deposit and loan relationships.
• Knowledge of products and services and appropriate methods or presentation to the customer.
• Opens deposit accounts, processes regular transactions such as receiving and paying out money, maintaining records of money and negotiable instruments involved in financial transactions and compliance with the bank’s policies and procedures and federal and state regulations.
• Receives checks and cash for deposit/withdrawal, verifies amount, examines checks for endorsements, enters customers’ transactions into computer system and issues computer-generated receipt according to bank procedures.
• Research and resolve problems and respond to customer inquiries on account status.
• Complies with security procedures established to ensure safety for employees and customers, to safeguard cash supplies and negotiable items, to protect the privacy of customer account information, as well as follow fraud prevention guidelines established to protect the bank from unnecessary losses.
• Complies with bank policies/procedures and all applicable federal and state laws and regulations.
• Opens and closes branch and flexibility with work schedule is required.
• Manages other duties as assigned.

Qualifications:

• Associates degree or equivalent work experience; college degree preferred.
• Excellent written and oral communication skills.
• Flexibility to work across multiple branches or locations as needed to support team coverage goals. In-depth understanding of retail banking products and services.
• Language: Fluent in Mandarin and English, required.
• Minimum of two years of Universal Banker or Relationship Banker experience and Teller experience required.
• Proficiency with Xperience (Jack Henry), Microsoft Word, Excel, Outlook, Net Teller, FI Management, Fed Line, and JHA Cardholder.
• Proven experience in financial sales, customer relationship management, or retail banking is preferred.
• Strong influencing and people skills and the ability to effectively communicate with employees at all levels within the organization.
• Strong knowledge of banking operations including cashiering, cash handling, and basic math skills such as 10-key typing and retail math calculations.

International Bank of Chicago is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

Pay: $18.73 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person