Floor Coordinator

Job Title: Floor Coordinator / Patient Care Coordinator

Department: Operations / Patient Services
Reporting To: Operations Manager / COO
Location: Women Pride Hospital & IVF, Suncity, Near Daksh Prajapati Chowk, Rewari, Haryana

Contact: Raghav Kashyap 8287317740
Employment Type: Full-time

Job Summary

The Floor Coordinator is responsible for ensuring smooth patient movement and experience within the hospital. This role involves coordinating patients for OPD consultation, diagnostic tests, USG, medicines, and supporting patient feedback & Google reviews, while maintaining high service standards.

Key Responsibilities Patient Coordination & Flow

• Guide patients from registration → OPD → tests → USG → pharmacy → billing
• Ensure minimum waiting time and smooth patient movement
• Assist patients and attendants with directions and process clarity

OPD & Doctor Coordination

• Coordinate with doctors, nurses, USG room, lab, and pharmacy
• Manage OPD queue and appointment flow
• Inform patients about delays or changes politely

Tests, USG & Medicines

• Ensure patients reach the correct department for prescribed tests
• Coordinate USG scheduling and reporting
• Guide patients to pharmacy and billing counter

Patient Experience & Feedback

• Ensure patients understand next steps & follow-up visits
• Request Google reviews from satisfied patients in a polite manner
• Assist patients in submitting reviews on Google (if needed)

Operational Support

• Coordinate with front desk, billing, CRM, and calling team
• Handle basic patient complaints and escalate when required
• Ensure cleanliness, discipline, and professional conduct on the floor

Required Skills & Qualifications

• Graduate / 12th pass (experience preferred)
• Excellent patient-handling and communication skills
• Fluent in Hindi (basic English preferred)
• Calm, polite, and service-oriented attitude
• Basic knowledge of hospital operations is an advantage

Experience

• 1–4 years in hospital / IVF / diagnostic center preferred
• Freshers with strong patient-handling skills may be considered

Working Hours

• 9:00 AM – 6:00 PM
• Weekly Off: [Specify]

Salary & Benefits

• Salary: ₹[As per experience]
• Performance incentives (patient feedback & reviews)
• Growth opportunity in hospital operations

Key Performance Indicators (KPIs) (optional)

• OPD patient movement efficiency
• Patient satisfaction & complaint resolution
• Number of Google reviews collected
• Coordination accuracy (tests, USG, pharmacy flow)

Why Join Women Pride Hospital & IVF?

• Patient-centric & ethical healthcare environment
• Growing multi-branch hospital group
• Stable role with operational learning

Job Type: Full-time

Pay: ₹11,698.83 - ₹39,000.33 per month

Work Location: In person