Floor Host, Casino

Summary Statement:
A Casino Floor Host develops and maintains relationships with targeted (Mass and Premium Mass segments) gaming resort patrons through personal contact to generate incremental revenue. Floor Hosts provide exceptional guest service while promoting membership benefits, rewards, and promotions. The role is responsible for ensuring personalized experience for qualified players to build loyalty to RWLV and develop guests by driving hotel stays at RWLV. The ideal candidate for this position should thrive in a fast-paced, guest-focused environment and have a passion for meeting and assisting gaming/non-gaming resort guests, with a focus on building lasting relationships with casino patrons.

Primary Job Duties: Includes but is not limited to:

• Cultivate and identify patrons with incremental spend throughout the resort.
• Interact with players primarily in person on property, as well as via telephone, e-mail, text message, and written correspondence as needed
• High activity and personal touch for our guests
• Handle all aspects of the guest’s visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, assist with casino credit, oversee folio check-out, etc.) for guests.
• Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues.
• Adhere to Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
• Obtain and maintain position-specific licensing.
• Use cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Previous experience in A CASINO, HOSPITALITY, OR CUSTOMER SERVICE ROLE.
• Strong interpersonal and communication skills with a passion for guest service.
• Ability to work varied shifts, including nights, weekends and holidays.
• Comfortable working in a fast-paced, high-volume environment.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Ability to handle sensitive information with discretion and professionalism.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred :

• Basic understanding of casino loyalty programs and promotional strategies.
• Proficiency in POS systems, CRM platforms, and Microsoft Office Suite.
• Resort Marketing or premium customer hosting experience.

Minimum Education and Experience:

• High school diploma or equivalent required.
• At least 21 years of age.

Preferred:

• Minimum 3 years of customer service experience in a guest-facing role.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Must obtain and maintain required gaming registration and licenses.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be tolerant of varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador –No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.

• Everyone works in Safety –If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.

• Everyone works in Security –If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.

• Everyone works in EVS –If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.

• Everyone works in Guest Experience –If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.