Floor Manager

About Us

Shree Retina Care Hospital is dedicated to providing advanced eye care services. Our mission is to deliver compassionate, efficient, and professional care in a modern hospital environment.

Position Summary

We are seeking a Floor Manager to oversee daily hospital floor operations, ensuring seamless patient flow, efficient coordination between departments, and high-quality patient care. The ideal candidate should be organized, proactive, and capable of managing both staff and processes with empathy and authority.

Key ResponsibilitiesPatient Flow & Service Management

• Supervise and manage day-to-day hospital floor operations to ensure smooth patient service.
• Monitor patient flow, minimize waiting times, and coordinate with doctors and reception staff.
• Handle patient escalations with professionalism and empathy.

Staff Supervision & Coordination

• Oversee the performance of receptionists, nursing staff, and support staff on the floor.
• Assign duties, manage schedules, and ensure adherence to hospital policies.
• Conduct periodic briefings to align staff with hospital goals and service standards.

Administrative & Operational Oversight

• Ensure proper documentation, patient records, and compliance with hospital protocols.
• Coordinate between reception, billing, nursing, and medical teams for efficient functioning.
• Monitor cleanliness, safety, and availability of medical/non-medical supplies on the floor.

Customer Service & Communication

• Act as the first point of contact for resolving patient queries and concerns.
• Maintain a professional and welcoming environment for patients and visitors.
• Ensure effective communication across departments for smooth hospital operations.

Qualifications

• Education: MBA, BHMS, DHMS, or BAMS.
• Experience: 2–4 years in hospital administration, floor management, or a similar role.
• Strong leadership, organizational, and decision-making skills.
• Excellent interpersonal and communication abilities.
• Proficiency in MS Office and willingness to learn hospital software/EMR.
• Ability to work under pressure and manage multiple priorities.

What We Offer

• A supportive, patient-centered working environment.
• Opportunities for leadership growth and professional development.
• Competitive salary based on qualifications and experience.

Job Type: Full-time

Pay: ₹18,000.00 - ₹35,000.00 per month

Work Location: In person