Floor Manager - BPO Industry - Night shift

Position Overview

Outright is seeking a confident, organized, and people-focused Floor Manager to lead and manage day-to-day office operations. In this role, you will ensure smooth workflow across teams, maintain discipline on the floor, support employees, and deliver a high-quality operational environment. This position is ideal for someone who enjoys leadership, problem-solving, and creating a productive workplace culture.

Role Type

Full-time, On-site

We Offer

• Competitive salary based on experience
• Opportunity to lead and manage operational teams
• Professional growth and leadership development
• Supportive management and a collaborative work environment
• Exposure to cross-department operations and client interaction

Responsibilities

• Supervise daily floor operations and ensure smooth workflow across teams
• Monitor staff attendance, performance, and task completion
• Coordinate with HR and department heads to maintain operational efficiency
• Address and resolve any staff issues professionally and promptly
• Ensure adherence to company policies, SOPs, and performance standards
• Provide training, guidance, and support to team members as needed
• Prepare daily/weekly reports related to performance and floor activity
• Maintain a positive, energetic, and accountable work environment

Requirements

• Bachelor’s degree in Management, Business Administration, or a related field (preferred)
• Strong leadership and team-management skills
• Excellent communication and interpersonal abilities
• Ability to multitask and manage a fast-paced environment
• Problem-solving mindset with attention to detail
• Prior experience in floor management, team supervision, or operations preferred
• Proficiency in MS Office / Google Workspace
• Punctual, reliable, and capable of handling responsibility independently

Job Type: Full-time

Application Question(s):

• Are you willing to join BPO industry (night shift)?

Work Location: In person