Floor Manager ( Shopping Mart)

seeking a dedicated and experienced Floor Manager to oversee daily mart operations and lead a team of 35 employees in a fast-paced retail environment. The ideal candidate will have a minimum of 5 years of experience in mart operations, floor supervision, and team management.

Key Responsibilities

• Lead, supervise, and motivate a team of 35 staff members to maintain productivity and service standards.
• Manage day-to-day mart operations while ensuring excellent customer service.
• Oversee inventory management, stock replenishment, and loss prevention processes.
• Prepare staff schedules and ensure smooth operational coverage during peak hours.
• Enforce health & safety standards and maintain compliance with company policies.
• Resolve staff and customer conflicts professionally and efficiently.
• Monitor sales performance and implement strategies to improve operational efficiency and revenue.
• Utilize ERP systems, WMS, and sales analytics tools for inventory and logistics management.
• Coordinate resource allocation and operational workflows effectively.
• Maintain incident reports and oversee help desk/ticketing systems for operational support.
• Conduct staff training sessions on operational procedures, systems, and workplace safety.
• Ensure compliance with company standards and industry regulations.

Required Skills & Qualifications

• Minimum 5 years of experience in mart/floor operations and supervisory management.
• Strong leadership, communication, and conflict-resolution skills.
• Hands-on experience with ERP systems, warehouse management systems (WMS), and inventory control.
• Knowledge of project scheduling techniques such as CPM and PERT is preferred.
• Proficiency in tools such as SAP ERP, Oracle ERP Cloud, Microsoft Dynamics 365, and Microsoft Project.
• Ability to work in a fast-paced environment and manage multiple operational priorities.

Pay: Rs70,000.00 - Rs90,000.00 per month

Work Location: In person