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Floor Supervisor

Job Description

The Floor Supervisor will oversee daily floor operations, staff performance, and service delivery to ensure smooth public-facing operations.

Key Responsibilities

  • Supervise operational staff and daily activities
  • Ensure compliance with SOPs and service standards
  • Manage staff attendance and shift coordination
  • Handle escalations and operational issues
  • Report performance and incidents to management

Education & Experience

  • Bachelor’s degree
  • 2–4 years relevant supervisory experience

Required Skills

  • Leadership and team management skills
  • Strong coordination and reporting abilities
  • Decision-making and problem resolution
  • Understanding of service operations

Job Type: Full-time

Work Location: In person

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