Floor Supervisor

We are seeking a detail-oriented Floor Supervisor to oversee the daily cleanliness and maintenance of guest rooms and corridors on assigned floors. You will lead a team of Room Attendants to ensure our property meets the highest standards of hygiene and guest satisfaction.

Key Responsibilities

• Daily Supervision: Assign room cleaning quotas and deep-cleaning tasks to the housekeeping team.
• Quality Inspections: Physically inspect all guest rooms (occupied and departure) and VIP suites to ensure they meet brand standards before guest arrival.
• Maintenance Liaison: Identify and report repair needs (e.g., electrical, plumbing) to the Engineering Department and follow up on completion.
• Inventory & Supplies: Monitor the floor pantry, manage linen stock, and requisition cleaning supplies as needed to prevent shortages.
• Guest Service: Act as the first point of contact for guest requests (e.g., extra pillows, VIP amenities) and handle complaints with professionalism and speed.
• Staff Coaching: Provide on-the-job training for new hires and ongoing feedback to current staff to maintain performance levels.
• Safety & Compliance: Ensure all staff adhere to hotel security, fire regulations, and health and safety legislation.
• Experience: Minimum 2–4 years of experience in hotel housekeeping, with at least 1 year in a lead or supervisory capacity.
• Education: High school diploma or equivalent; a degree in Hospitality Management is a plus.
• Skills: Exceptional attention to detail, strong problem-solving abilities, and a "guest-first" mindset.
• Communication: Good oral and written communication skills (English proficiency often required).