Key Responsibilities
1. Strategy & Planning
- Participate actively in commercial activities, including lead generation, bid estimations, budgeting, and tender submissions.
- Plan, generate, and defend financial and operational results in line with approved business plans and targets.
- Manage the full project lifecycle, including scope definition, planning, execution, monitoring, and delivery.
- Contribute to departmental risk management by identifying, assessing, and mitigating operational and commercial risks.
2. Operations Management
- Ensure effective allocation and utilization of human and material resources across all projects and contracts.
- Lead, coach, mentor, and evaluate project and site teams, ensuring clarity of roles, expectations, and performance objectives.
- Develop, implement, and manage comprehensive hard services maintenance strategies, including:
- Planned Preventive Maintenance (PPM)
- Reactive and corrective maintenance
- Predictive maintenance
- Capital improvement projects
- Ensure effective operational implementation of maintenance plans and achievement of contractual SLAs and KPIs .
- Analyze performance data and implement improvement plans to optimize service delivery, costs, and contract outcomes.
- Monitor industry trends, evaluate new maintenance technologies, tools, and methodologies, and recommend innovations where applicable.
- Ensure project budgets are controlled, costs are optimized, and accurate invoicing and collections are achieved within agreed timelines.
3. Business Development & Client Management
- Establish and maintain strong relationships with clients, suppliers, subcontractors, and stakeholders to ensure high levels of customer satisfaction.
- Identify, research, and pursue new business opportunities and contract renewals.
- Support the preparation of high-quality technical and commercial proposals aligned with client requirements to maximize bid success.
4. HSEQ & Compliance
- Ensure compliance with all Health, Safety, Environmental, and Quality (HSEQ) requirements, minimizing risks and incidents.
- Ensure all operations comply with UAE laws, regulations, and governing authorities .
- Ensure service delivery aligns with applicable international quality and FM standards.
Qualifications & Experience
Education:
- Bachelor’s or Master’s Degree in Facilities Management or Engineering
Experience:
- Minimum 10 years’ experience in a senior technical services role
- Minimum 5 years’ experience in a managerial position within Facilities Management
- Proven experience managing hard FM services (MEP, HVAC, Civil)
Licenses:
- Valid UAE Driving License (Mandatory)
Skills & Competencies
- Strong technical background in MEP and Civil systems
- Planning, organizing, and strategic thinking
- Project and contract management expertise
- Financial acumen and budget control
- Vendor and subcontractor management
- Team leadership and people management
- Excellent verbal and written communication skills