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FOH Revenue and Merchandise Manager
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FOH Revenue and Merchandise Manager
Customer Experience
Full-Time Position
We have a place for individuals with a distinct penchant for ensuring the smooth operation of our shows and events, for conceiving remarkable products, for putting their ingenuity at the service of their team, and for contributing to the enhancement of their expertise and the development of exceptional practices. Cirque du Soleil Entertainment Group relies on an ever more creative and collaborative approach to work in order to constantly push back the limits of the imagination!
Reporting to the Director- Consumer Products, the FOH Revenue & Merchandise Manager is responsible for maximizing per-head revenue across all front-of-house touchpoints, including merchandise, concessions, and premium experiences. Through data-driven pricing, assortment, and operational strategies, this role will blend blends commercial strategy, analytics, and on-site execution to ensure each selling location globally achieves optimal sales performance while delivering an exceptional guest experience aligned with brand standards.
Key Responsibilities
- Develops and executes dynamic pricing strategies across merchandise and FOH categories, adapting to show attendance, market/ demand fluctuations
- Analyzes regular sales data to identify revenue opportunities, margin expansion, and stock optimization.
- Establishes and oversees maintenance of KPI dashboards (per-head revenue, sell-through rates, conversion, gross margin, etc.) to drive informed decision-making.
- Collaborates with Product Development and Planning teams to define product assortments tailored to show IP, audience demographics, and market behavior
- Aligns store presentation, pricing, and promotional strategies with overarching brand narratives and revenue objectives
- Partners with the Product Development team to assess cost of goods sold (COGS) and market benchmarks to inform pricing decisions, ensures sustainable margins, and identifies opportunities to optimize product value
- Oversees stock rotation, replenishment, and end-of-life management to reduce inventory write-offs and support revenue recovery initiatives
- Collaborates with Venue Managers and FOH Experience Leads to balance staffing models, traffic patterns, and guest flow for optimal sales conversion
- Coordinates A/B testing for pricing scenarios, promotions, and product bundling to identify the most effective revenue levers
- Implements and maintains pricing elasticity models to inform data-backed decisions for new product launches and market specific adjustments.
- Partners with digital and finance teams to build automated tools that support real-time pricing optimization and revenue forecasting.
- Partners with Warehouse Operations to ensure timely deliveries and product readiness across global venues.
- Represents FOH Revenue & Merchandise in business reviews and strategic planning sessions, presenting actionable insights and recommendations.
- Functionally leads and empowers FOH retail teams and supporting team members, fostering accountability and performance.
- Collaborates cross-functionally with Product Development, Brand, Warehouse, and Logistics team to ensure a unified guest and brand experience
Qualifications and Experience
- Bachelor’s degree in Business, Retail Management, Finance, or related field
- 5–7 years of experience in retail operations, revenue management, finance, or merchandising—preferably within entertainment, live events, or hospitality.
- Proven success with dynamic pricing models and revenue optimization.
- Strong analytical and financial acumen, with proficiency in Excel, Power BI, or similar reporting tools.
- Excellent leadership, communication, and cross-functional collaboration skills.
Create with us
Our employer proposition stands out. Here's an overview:
An inclusive work environment based on team experience;- Access to an individual office on the days you come to the Montreal Studio, a stimulating environment that will allow you to put all your creativity to good use;
- Professional growth focused on high-quality projects to propel your career, as well as personalized support tailored to your professional ambitions;
- Group insurance, retirement savings and other benefits that we'll be happy to introduce to you;
- A culture focused on the development of equitable practices and rallying events.
As a proud ambassador of equality in employment, Cirque du Soleil Entertainment Group is committed to eliminating discrimination based on age, skin color, origin, religion, gender, gender identity, sexual orientation and neurodiversity. Neutral and inclusive language is now preferred for job postings.
Throughout the recruitment process, accommodation is provided for candidates who require it.
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