Food and Beverage Team Leader

Key Responsibilities

• Supervise daily food and beverage operations, ensuring smooth and efficient service across the assigned outlet
• Lead and motivate the team to deliver exceptional guest experiences in alignment with InterContinental brand standards
• Conduct daily briefings and communicate updates on menus, promotions, and service standards
• Coordinate with kitchen, bar, and other departments to ensure timely and quality service delivery
• Monitor guest satisfaction, address feedback promptly, and resolve complaints professionally
• Maintain service quality, cleanliness, and table setup to uphold five-star standards
• Support outlet management with staff scheduling, training, and performance reviews
• Manage inventory, requisitions, and control operating costs to achieve financial targets
• Promote upselling opportunities to increase outlet revenue and support marketing initiatives
• Ensure adherence to health, hygiene, and safety regulations (HACCP standards)

Skills Set

• Food and beverage operations management
• Leadership and team coordination
• Guest service and complaint resolution
• Inventory and cost control
• Upselling and revenue management
• Communication and problem-solving