Food and Facilities Manager

Food and Facilities Manager

Job Overview:

The Food and Facilities Manager ensures the safe, efficient, and effective operation of the organization’s facility. This includes overseeing maintenance, managing vendor relationships, ensuring compliance with safety regulations, and utilizing key software tools to optimize operations. The manager is also responsible for ensuring all food and catering-related functions, initiatives, and priorities support the customer’s overall business strategy. This position is responsible for the effective and efficient functioning of a Barista, Grab n Go Program, Catering and WEX within the guidelines established by the client organization, as well as the corporation.

He/She/They is responsible for continuous improvement, and will drive and optimize performance and contract obligations, deploying ISS Guckenheimer standard processes and concepts. It is key this person identify and leverage innovative initiatives and best practices with a constant focus on driving customer engagement and satisfaction.

Success Criteria

• Be able to anticipate client needs, deliver on those needs and exceed expectations
• Identify opportunities and solve for deficiencies before they become long term issues
• Ability to adapt and pivot at a moment’s notice in a fast paced and demanding environment
• Being knowledgeable on current trends within the hospitality industry

Key Areas of Collaboration and Influence

• Develop, manage agendas, and lead weekly team meetings using provided online tools
• Ability to effectively communicate, motivate and interact with all levels within the organization to help build and speak to the culture of Guckenheimer/ISS
• Support and help manage client and customer relationships

Key Responsibilities:

• Building Maintenance & Operations: Manage the maintenance and repair of all building systems (HVAC, plumbing, electrical). Ensure routine and preventive maintenance schedules are followed.
• Vendor Management: Source and manage vendors. Monitor performance and resolve issues directly.
• Budgeting & Cost Control: Develop and manage budgets for food and facility operations.
• Create a culture of food and workplace safety
• Intentionally design and deliver a workplace experience, not just manage food and facilities. This person must understand how daily employee experiences influence culture, engagement and employer brand.
• Team Supervision: Lead staff, coordinate schedules, assign tasks, and provide training and development.

Ideal Candidate Experience

• Minimum 7 years of Management experience; corporate dining and/or facilities ideal
• Experience managing a team of 10+ employees
• Proven track record of leadership: building, managing, and leading a team
• Positive attitude and dependable under pressure - an excellent role model, motivator and leader
• Passion for hospitality, innovation and creative experiences
• Successful coaching and teaching skills with peers, individuals, and teams
• Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
• Demonstrate good judgement and decision-making skills
• Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint
• Client interaction experience in an informal setting and in formal meetings
• Ability to work independently as well as in a team
• Ability to work in a fast paced and changing environment
• Manager ServSafe Certified or ability to be certified immediately after hire
• Graduate of an accredited Culinary Institution or Hospitality program preferred
• Food and Allergens experience a must

Key Accountabilities

• Must possess a valid driver's license as this position may requires travel to nearby sites
• To interview and hire unit staff employees in accordance with corporate, client, Federal, State and local regulations
• To participate and support corporate employee training and development programs as instructed by the KAM
• To maintain accurate and timely accounting and financial records including forecasting, declining budgets, and payroll
• To maintain sanitary and safe operation in accordance with Federal, State and local health regulations.
• To execute effective communication channels with customers and client management which provides a system of feedback on the overall success of the operation; this feedback should lead to the implementation of operational improvements that better meet the needs of both clients and customers
• To support the entire process in the planning of procurement, inventory control, and supply chain activities, ensuring effectively functioning processes
• Train staff on appropriate ways to build and maintain client and customer relationships that ensure the highest quality of service
• Schedule employees and conduct employee meetings
• Coach employees and conduct performance appraisals

Physical Demands & Work Environment

• Must be able to lift a minimum of 25lbs.
• Come to work properly dressed as a professional
• Employee must be able to work under pressure and time deadlines during peak periods
• Expected to be available to customers during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $115000.00 per year - $120000.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.