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Food & Beverage Captain
JOB_REQUIREMENTS
Hires in
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Employment Type
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Company Location
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Salary
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Job Qualifications
- Degree or diploma in Hospitality or Tourism Management is preferred
- Minimum 2 years of experience in hotel operations
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Strong customer service, communication, and interpersonal skills
- Customer Service
- Ensure consistent delivery of the brand promise and exceptional guest service
- Provide excellent service to both guests and internal colleagues
- Handle guest and internal inquiries or concerns professionally and ensure timely resolution
- Build strong relationships with guests and maintain positive interactions with colleagues
- Operations
- Ensure compliance with all brand standards and operational procedures
- Work closely with outlet teams and other departments to support overall hotel success
- Maintain proper stock levels of equipment and guest supplies
- Greet, seat, take orders, and serve food and beverages according to service standards
- Present menus, answer guest questions, and provide recommendations to enhance the dining experience
- Clear and reset tables efficiently throughout service
- Operate the Micros system confidently
- Prepare bills, process payments, and perform cashiering duties as required
- Ensure all cash and credit card transactions follow company and finance procedures
- Maintain thorough knowledge of menu items and actively upsell when appropriate
- People & Culture
- Support and promote GHM's Values
- Maintain a professional, respectful, and cooperative working environment
- Additional Responsibilities
- Participate actively in training sessions and meetings
- Represent the hotel with professionalism at all times
- Maintain strong working relationships with industry partners and external stakeholders
- Follow hotel policies, procedures, and safety regulations, including hygiene and fire safety
- Maintain high standards of personal grooming and appearance
- Adapt to operational changes as required by the business
- Perform any other reasonable duties assigned by management
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