Food & Beverage Order Taker

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job title: Order Taker

Department: Food & Beverage Department

Reporting to: Food & Beverage Manager/Supervisor

Property : Shebara Resort

About Us

Welcome to the next generation of hospitality excellence. We're on a mission to recruit the finest in our industry - seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team. We offer more than just a job - we provide an opportunity to shape the future of luxury hospitality.

The Role

The Order Taker is responsible for accurately receiving and processing guest orders within the luxury hotel’s dining establishments. This role involves providing exceptional service, ensuring accurate communication with the culinary team, and enhancing the overall dining experience.

Key Areas of Responsibilities

• Order Management: Take guest orders promptly and accurately, ensuring clarity in communication regarding food and beverage preferences.
• Menu Knowledge: Maintain an in-depth understanding of the menu offerings, including ingredients, preparation methods, and daily specials, to assist guests with their selections.
• Guest Interaction: Engage with guests to provide personalized recommendations and address any dietary restrictions or preferences, ensuring a high level of service.
• Communication with Culinary Team: Relay orders to the culinary team accurately and efficiently, ensuring timely preparation and delivery of food and beverages.
• Payment Processing: Handle guest payments accurately, including cash and credit transactions, and ensure proper accounting of all sales.
• Feedback Collection: Gather feedback from guests regarding their orders and overall dining experience, communicating any concerns to management promptly.
• Collaboration: Work closely with waitstaff and culinary team members to coordinate service and maintain a seamless dining experience.
• Health and Safety Compliance: Adhere to all health, safety, and sanitation regulations regarding food and beverage service, ensuring a safe environment for guests and team members.
• Assisting Team Members: Provide support to other team members as needed, including running food, clearing tables, and restocking supplies.

In Return, What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programs
• Daily meals on duty and uniform dry-cleaning services.
• Year-round events of social, wellness programs, charity drives, and sports activities.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.