Food & Beverage Supervisor

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Food & Beverage Supervisor. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”…..

The role of the Food & Beverage Supervisor is to assist and support the Food & Beverage Manager(s) in the overall operations of the Food & Beverage outlets.

This position will follow the rooftop season of April 6th - September 15th.

RESPONSIBILITIES AND AUTHORITIES:

• Always treat guests with courtesy and respect in a variety of situations
• Honesty & Integrity
• Delivers outstanding service and creates memorable experiences.
• Coordinates and multi-tasks job duties in an active environment
  
  
  

SPECIFIC DUTIES

• Assists Restaurant Manager(s) in training and developing management and staff
• Develops training documents, menu descriptions and service documents for front of house staff
• Discuss hiring needs with Restaurant General Manager and People Services
• Coordinate interviews with applicants as necessary
• On boards and creates training programs for new hires
• Prepare daily and seasonal staff training classes
• Design and implement new tools and procedures to improve service as necessary
• Lead pre-shifts daily to make sure staff is aware of all company-wide news, HR updates, and restaurant menu additions
• Handle all guest relations issues when guests call ie. chargebacks, staff issues, lost items, etc.
• Ensure that all health department standards are being upheld daily
• Ensures a high level of guest satisfaction and cultivates return business
• Develops and upholds restaurant standard operating procedures
• Meets guests and develops relationships to manage the restaurant from a promotional angle
• Develops and upholds restaurant standard operating procedures
• Upholds all People Services best practices
• Follows and ensures compliance of all Arlo Hotels policies and standard operating procedures as outlined in the Employee Handbook
• Acts as an ambassador to Arlo Hotels Culture
• Oversees Banquet execution and Banquet needs
  
  
  

REQUIREMENTS:

Certifications:

• Florida Food Handler Manager Certification
  
  
  

Knowledge:

• Minimum two (2) years of experience in F&B roles.
  
  
  

Physical Abilities:

• Move, Lift, Carry, Push, Pull and Place objects weighing less than or equal to 15 pounds without assistance.
• Reaching overhead and below with the knees, including bending, twisting, pulling and stooping
  
  
  

Rate of Pay: $25/hour