Food Safety & Quality Assurance (QA) Manager

Job Opportunity – Food Safety & Quality Assurance (QA) Manager
Location: Oman
Salary: OMR 1,100/month

Position Summary
We are seeking an experienced Food Safety & Quality Assurance (QA) Manager to design, implement, and enforce food safety and quality systems across a multi-brand F&B group, including outlets, catering/events, central kitchen (CK) production, and grab-and-go products.

This newly created corporate role ensures full compliance with Omani food safety regulations, drives HACCP/ISO standards, and safeguards brand reputation by embedding world-class food safety practices into every level of operation.

Key Responsibilities

• Food Safety Systems & Compliance
• Develop and implement HACCP-based food safety management systems for CK and outlets.
• Ensure compliance with Omani food safety laws, audits, and international standards (ISO 22000, FSSC, etc.).
• Maintain updated food safety manuals, SOPs, and documentation.
• Audits & Inspections
• Conduct regular internal hygiene and safety audits across CK, outlets, and catering operations.
• Oversee supplier audits to ensure raw material quality and safety.
• Coordinate with external auditors, inspectors, and regulators.
• Training & Awareness
• Design and deliver ongoing hygiene and food safety training for CK staff, outlet staff, and drivers.
• Ensure all new hires complete mandatory food safety induction.
• Drive a culture of accountability around hygiene and safety.
• Quality Assurance & Traceability
• Implement batch coding, labeling, and shelf-life controls for CK and grab-and-go items.
• Establish product recall and traceability procedures.
• Monitor packaging, storage, and transport hygiene.
• Incident & Risk Management
• Investigate customer complaints and safety incidents.
• Lead root cause analysis and corrective/preventive actions (CAPA).
• Report risks, non-conformities, and corrective actions to leadership.
• Cross-Functional Collaboration
• Partner with Operations, CK Production, Procurement, and HR to align standards.
• Support HR with training programs and disciplinary measures for non-compliance.
• Collaborate with Marketing to ensure product claims reflect certifications.

Key Performance Indicators (KPIs)

• Audit scores across outlets and CK above 90%.
• Zero major food safety incidents.
• 100% compliance with Omani food safety regulations.
• Staff hygiene training completion rate at 100%.
• Non-conformities resolved within agreed timelines.

Qualifications & Experience

• Bachelor’s degree in Food Science, Microbiology, Quality Management, or related field.
• 6–8 years of food safety/QA experience in F&B or hospitality, ideally with CK-driven models.
• HACCP Level 4 certification (mandatory); ISO 22000 or FSSC preferred.
• Strong knowledge of Omani and GCC food safety regulations.
• Experience in supplier audits and catering/event food safety.

Skills & Competencies

• Deep expertise in food safety systems and audits.
• Strong analytical and problem-solving skills.
• Excellent communication and training skills.
• Integrity and high attention to detail.
• Ability to work cross-functionally and enforce compliance.

Reporting Line

• Reports to: CEO / General Manager
• Works closely with: Operations Manager, CK Supervisors, HR, Procurement, Marketing

Salary Package

• OMR 1,100/month

Job Type: Full-time

Pay: RO1,100.000 per month