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Food Server - Room Service

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Position Summary:

This position is responsible for serving guests in assigned restaurant outlet or the hotel according to department policies and procedures and steps of service.

Primary Duties and Responsibilities: includes but not limited to:

Takes guest’s orders and accurately enters them into the point of sale (POS) system
Actively up-sells products and uses endorsements at all appropriate service opportunities
Coordinates all food and beverage service at the table including pre-setting, serving and pre-bussing according to established steps and standards of service
Handles all payments accurately per established check tendering procedures
Prepares and breaks down wait stations in accordance with dining room standards
Completes side work and maintains shift responsibilities
In the hotel, delivers food and beverage to guest’s room, per established steps of service
Removes trays and tables from rooms and hotel tower

Secondary Duties and Responsibilities:

Assists in maintaining the cleanliness of the outlet
Assists in arranging room and setting tables on a shift-to-shift basis as well as for special events
Performs opening and closing duties

Minimum Education and Qualifications:

Previous guest service experience

Competencies: Incumbent will master the following competencies while in this position:

Excellent written and verbal communication skills
Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
Good understanding of spirits, beer, wine, glassware, garnishes and all beverage service techniques
Skilled in proper tray handling
Good understanding of food products including sauces, dairy and cheeses, cuts of meat, fowl and fish, fruits and vegetables, pasta, breads and starches and desserts and pastry
Good understanding of food preparation and cooking techniques
Thorough point of sale system knowledge
Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures

Training Requirements:

Outlet-specific standard operating procedures
SMART alcohol awareness

Physical Demands and Work Environment:

Must be able to stand and walk for extended periods of time
Must be able to bend and lift full trays up to 50 lbs.
Must be able to work in a fast paced environment with frequent interruptions
Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

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