Food Service - Food Service Bartender - Keyholder

Food Service Bartender – Keyholder

Who we are:
For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.
Position Title: Food Service Bartender – Keyholder
Reports to: Food Operations Supervisor(s) and Food Operations Manager(s)

Position Overview
The Food Service Bartender – Keyholder is an elevated role within our bar team, recognizing team members who demonstrate the reliability, judgment, and leadership needed to support closing operations. In addition to delivering outstanding guest experiences behind the bar, Keyholders are entrusted with end-of-day financial responsibilities, closing procedures, and facility security. This role carries a shift differential reflecting the added responsibility.

Responsibilities
Bartender Duties

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Oversee quality, product levels, and inventory of product.
• Fulfill guest needs quickly and efficiently, and resolve complaints effectively.
• Meet expectations of proper setup, execution, breakdown, and cleanup of their bar(s) during each shift.
• Express knowledge of alcoholic drinks and bartending techniques with guest service in mind.
• Maintain a safe environment by serving guests responsibly.
• Maintain a friendly and approachable attitude towards the client, guests, and staff.
• Communicate clearly and openly with leaders for overall success.
• Display a sense of urgency at all times.
• Uphold a professional appearance and mannerism.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Perform other tasks as deemed necessary.

Keyholder Duties

• Serve as the closing manager-on-duty in the absence of a Food Operations Supervisor or Manager.
• Oversee and verify completion of all closing side work and end-of-shift duties by bar and floor staff.
• Accurately reconcile and close out point-of-sale (POS) systems at end of shift.
• Count, verify, and securely drop the cash bank in accordance with SSA cash-handling procedures.
• Conduct a final walkthrough of the venue to ensure all areas are clean, secured, and equipment is properly shut down.
• Lock and secure all designated entry and exit points at close of business.
• Communicate any incidents, concerns, or facility issues to management following established reporting protocols.
• Maintain accountability for keys and access credentials in accordance with company policy.

IDEA + Belonging

• Promote an inclusive and supportive approach within the team, with networking continuing at all units.
• Focus on removing barriers and empowering growth and opportunity for team members at all levels.
• Lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application and provide teaching opportunities to unit staff as necessary.
• Engage with SSA and the unit in driving community effort through engagement activities and opportunities to give back.

Job Requirements

• Strong interpersonal and communication skills.
• Excellent problem-solving and decision-making skills combined with the ability to stay organized.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Ability to operate all equipment necessary to perform job duties.
• Demonstrated trustworthiness and accountability in handling cash and securing facilities.
• Physical ability to stand for extended periods and to move and handle boxes (35 lbs) as necessary; accommodation upon request, please communicate directly with the hiring manager.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed. Closing availability is required for this role.

Previous Experience

• Bartending and/or industry experience preferred.
• Prior cash-handling, keyholder, or supervisory experience a plus.
• All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).
SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits

• Shift differential pay for closing/keyholder shifts.
• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave.
• Holiday pay of 1.5× the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

We accept applications for this position on a rolling basis. Apply anytime at thessagroup.com. Applications are reviewed as received, and the position remains open until filled.