Franchise Business Coach

About the Company

Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Company’s brands: Budget Blinds, The Tailored Closet, PremierGarage, AdvantaClean, Kitchen Tune-Up, Bath Tune-Up, Two Maids, Aussie Pet Mobile, Lightspeed Restoration and Concrete Craft are consistently rated at the top of their categories and supported by more than 2,500 franchise territories.

Home Franchise Concepts is a subsidiary of JM Family Enterprises, a family-owned, professionally managed diversified automotive company.

A few of the Company’s many accolades and awards include:

• Entrepreneur’s Franchise 500
• Entrepreneur’s Franchise 500 Best in Category
• Entrepreneur’s Top Low-Cost Franchise
• Entrepreneur’s Top New & Emerging Franchises
• Entrepreneur’s Top Home-based Franchises
• Entrepreneur’s Top 100 Global Franchises

Summary

As a Franchise Business Coach, you will provide specialized support to franchisees in their critical growth phase, specifically years 2+ of their franchise journey. As a Franchise Business Coach, you will will serve as a strategic partner to franchise owners, driving performance across key business metrics such as revenue growth, operational excellence, and customer satisfaction. This individual will analyze business results, identify opportunities for improvement, and coach franchisees to align with brand standards and achieve sustainable profitability and will act as the main liaison between corporate operations and the franchise community.

Supervisory Responsibilities

• This position has no direct reports

Duties / Responsibilities

Franchisee Support:

• Serve as the primary point of contact and mentor for franchisees in years 2+ of their franchise operation.
• Conduct regular check-ins with franchisees to assess their business progress, challenges, and opportunities.
• Provide an understanding of financial statements, assist to develop annual budgets, and implement strategies to improve profitability.
• Provide strategic guidance and actionable recommendations to franchisees to optimize their operational processes, marketing strategies, and customer engagement.
• Collaborate with franchisees to create customized business development plans and support them in achieving their growth targets.
• Ensure all franchisees maintain operational alignment with the organization’s brand standards and compliance requirements through ongoing coaching and evaluation.

Performance Analysis:

• Utilize data from Client Tether, Domo, Gataware, Profit Keeper and other relevant sources to analyze franchisee performance, identify trends, and recommend areas for improvement.
• Within 90 days of hire, KPIs will be established with all supported franchisees on the basis of:
  • 1. Attraction – Customers & Employees
  • 2. Conversion – Customers & Employees
  • 3. Retention - Customers & Employees
  • 4. YoY Gross Sales Growth

Best Practice Sharing:

• Identify and document successful strategies, tactics, and processes employed by high-performing franchisees.
• Develop training materials, guides, and resources to share these best practices with other franchisees, contributing to the overall improvement of franchisee performance.
• Provide feedback to leadership on system processes and tools to improve franchisee performance and scalability.

Cross-functional Collaboration:

• Collaborate closely with cohorts on the operations team to provide insights and feedback that can inform the onboarding and training of new franchisees.
• Assist as needed with the onboarding, training, and opening of new franchise locations.
• Liaise with the marketing team to align franchisee marketing efforts with company-wide strategies and initiatives.

Continuous Improvement:

• Stay up-to-date with industry trends, CRM advancements, and franchising best practices to continuously enhance the coaching and support provided to franchisees.
• Propose and implement process improvements to streamline franchisee coaching and maximize their growth potential.

Other duties and responsibilities as assigned.

Required Skills & Abilities

• Strong analytical skills, capable of interpreting data and deriving actionable insights.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with franchisees and colleagues.
• Strategic thinker with the ability to develop and implement effective business development plans.
• Problem-solving mindset, capable of identifying challenges and finding innovative solutions.
• Detail-oriented and organized, with the ability to manage multiple tasks and priorities simultaneously.

Education and Experience

• High School Diploma or equivalent is required, and
• Bachelor’s degree in Business, Business Administration, Management, Marketing, Finance, or related field is preferred, and
• 5+ years of experience as a franchise coach, business coach supporting multi-unit operations, or small business consulting, or
  
• Combination of education and experience.
• Certified Franchise Executive (CFE) or International Coaching Federation (ICF) credentials (are a plus).

Physical & Workplace Requirements:

• Light-duty work environment – primarily office-based with minimal physical exertion.
• Ability to sit for extended periods while working on a computer.
• Occasional standing or walking for presentations or facilitation.
• Ability to lift and carry up to 25 lbs occasionally.
• Willingness and ability to travel up to 50% of the time to franchise locations

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The base pay range for this position is $85,000 - 100,000 annually. Actual pay will be determined by factors including candidate experience and qualifications, education and work location. At Home Franchise Concepts, we offer a highly competitive benefits package designed to support you and your family. Our offerings include medical, dental, and vision insurance, Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and supplemental life insurance. Associates are also eligible for an annual discretionary bonus and can participate in our 401(k) retirement plan, which includes matching contributions equal to 100% of the first three percent of eligible compensation contributed and 50% of the next two percent. In addition, we provide 10 paid holidays, 8 paid hours for associates to volunteer in their community, and open time off to support work-life balance. During the interview process, our Talent team will be happy to share more details about our benefits and career development opportunities.

HOME FRANCHISE CONCEPTS IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Home Franchise Concepts is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact HFC's Talent Acquisition department at HR@gohfc.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.

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Equal Opportunity Employer
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