Franchise Operations & Training Specialist

Franchise Operations & Training Specialist

Location: Scottsdale, AZ (Prefer onsite but open to Hybrid or Remote; 25% travel required)

Summary

Assisted Living Locators is dedicated to helping seniors and their families make informed decisions about care and living options. We are seeking a highly skilled and motivated Franchise Operations & Training Specialist to prepare franchisees for long-term success. This role plays a key role in supporting franchisees throughout their lifecycle—from onboarding and initial training through ongoing operational support. This role combines hands-on operational assistance with structured training delivery to ensure franchisees have the tools, knowledge, and systems they need to succeed.

Key Responsibilities

• Provide day-to-day operational support to internal teams and franchisees, serving as a first point of contact for routine questions and support needs.
• Maintain and update franchise data, records, and documentation, ensuring accuracy and compliance.
• Lead the onboarding of new franchisees, including developing welcome materials, setting up systems, and coordinating training schedules.
• Deliver and evolve a structured onboarding and training program, including pre- and post-training requirements, recorded seminars, and ongoing modules in marketing, sales, business development, and referral network growth.
• Create training plans with clear objectives, benchmarks, and evaluation criteria; provide coaching and support for new franchisees during their first year, with special focus on milestone achievements and placement goals.
• Conduct targeted monthly training sessions for franchisees in their early placement stage, extending support up to 3 months if needed.
• Support the execution and follow-up of operational initiatives and projects, tracking progress against KPIs, compliance metrics, and project timelines.
• Collaborate with cross-functional departments such as Marketing, IT, and Compliance to coordinate service delivery and relay franchisee needs.
• Develop, maintain, and distribute standard operating procedures (SOPs), forms, guides, and training resources.
• Conduct audits of franchise compliance documentation and operational processes.
• Schedule and coordinate meetings, trainings, and webinars for franchisees and internal teams.
• Contribute to improving operational workflows, training programs, and overall franchise support strategies.
• Perform all other duties as assigned.

Qualifications

• Experience: Minimum of 5 years in franchise operations, training, coaching, or related roles; experience in the senior care industry highly preferred.
• Training Expertise: Proven ability to mentor and motivate franchisees, enabling operational excellence and sustainable growth.
• Skills: Exceptional communication, organization, and strategic thinking. Proficiency with CRMs, Google Suite, and leveraging technology for training and onboarding.
• Collaboration: Demonstrated ability to build strong cross-departmental relationships and encourage feedback.
• Business Acumen: Strong knowledge of sales, marketing, and referral development strategies.
• Metrics: Experience defining and tracking KPIs to measure training effectiveness.

Benefits

• 401(k) retirement plan
• Comprehensive health and dental insurance
• Generous paid time off
• Career growth opportunities within a dynamic, mission-driven organization

About Us

Assisted Living Locators is committed to empowering seniors and their families to find the best care solutions, ensuring dignity and joy in every stage of life. Headquartered in Scottsdale, AZ, we provide franchisees with industry-leading training, tools, and resources to create meaningful impact in their communities.

If you are passionate about training, and making a difference, we invite you to apply today!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Application Question(s):

• Do you have experience in the senior care industry?
• Do you have experience in franchise operations, training, and/or coaching?
• Are you able to travel up to 25% for this role, to include on-site monthly franchisee training at Scottsdale, AZ headquarters?

Willingness to travel:

• 25% (Required)

Work Location: Hybrid remote in Scottsdale, AZ 85251