Franchise Coach - Plumbing Heating Paramedics

Threshold Brands, backed by private equity, is a powerhouse multi-brand franchisor boasting over $375 million in annual system-wide sales. Our impressive portfolio of 10 brands is dedicated to enhancing homeowners’ lives. Among our standout brands are MaidPro, Men in Kilts, PestMaster, USA Insulation, Plumbing Paramedics, Heating & Air Paramedics, Granite Garage Floors, Sir Grout, Mold Medics, and Miracle Method.

The Franchise Coach is responsible for managing the full lifecycle of new franchise onboarding—from signing to post-launch performance coaching. This hybrid role ensures a seamless and structured onboarding experience while driving early-stage business success through strategic coaching and performance monitoring. As the primary point of contact, the Franchise Coach partners cross-functionally to guide franchisees through training, launch, and growth, ultimately transitioning them into long-term operational excellence.

This is a remote role with some travel involved.

Key Responsibilities:

Onboarding & Training:

• Coordinate and manage multi-phase onboarding curriculum for all new franchisees (startups and transfers).
• Lead pre-launch requirements, including scheduling training, confirming checklist completions, and managing onboarding milestones.
• Facilitate and lead on-site and virtual training sessions; ensure understanding through testing and teach-backs.
• Maintain and improve training tools and documentation; ensure content is up-to-date, relevant, and brand aligned.
• Partner with functional teams to align training content with operations, technology, safety, and customer experience initiatives.

Post-Launch Coaching:

• Provide business coaching during the franchisee’s critical first year, focusing on operations, customer acquisition, staffing, and financial tracking.
• Conduct business reviews, coach on P&L statements, and help franchisees optimize performance.
• Serve as a liaison between franchisee and support center departments to solve issues and identify opportunities.
• Support Franchise Peer Performance Groups (PPGs), regional meetups, and brand advisory forums.

Performance & Accountability:

• Monitor franchisee progress against goals and KPIs; create corrective action plans as needed.
• Use data and analytics to guide decision-making, growth strategies, and process improvements.
• Deliver consistent feedback and performance tracking reports to leadership and franchisees.
• Occasionally assist non-onboarding franchisees with refresher training or special project needs.

Qualifications:

• 4+ years of experience in franchise operations, coaching, or small business ownership.
• Experience in home services such as HVAC and/or Plumbing preferred.
• Proven track record in training, onboarding, and business consulting.
• Strong knowledge of operational KPIs, business planning, and P&L management.
• Exceptional interpersonal and communication skills; able to influence and motivate.
• Comfortable leading both virtual and in-person sessions.
• Proficient with Google Workspace, MS Office, Salesforce, and training platforms.
• Ability to travel up to 50% for on-site support, training, and franchise events.

WORKING AT THRESHOLD BRANDS

Threshold Brands is a private equity sponsored franchisor with over 775 franchise locations generating sales in excess of $200 million annually. All of our brands provide services for the homeowner. This is an exciting opportunity to work at a company that genuinely cares about its employees, franchisees, and customers! A company that believes in work-life balance, that it is okay to have fun on the job, and that invests in its employees by providing challenging opportunities and tools to deliver excellence! If these beliefs ring true to you, we invite you to read on.

What do we do? We help entrepreneurs achieve their lifelong dream of success through business ownership. As a multi-brand franchisor, we plan to deliver multiple home services through individually owned and operated franchisee throughout the United States and Canada. We help our brands deliver superior customer service by providing a high touch National Contact Center, cutting-edge technology, fun and upbeat marketing and business coaching that adds real value.

In a nutshell, our vision is to be a franchisee-friendly company, empowering entrepreneurs to deliver exceptional services to their communities.

What are our roots? It all began in August 2020, when our flagship franchise, MaidPro, partnered with The Riverside Company (a private equity sponsor). Since then, we’ve been moving at a rapid speed growing both organically and through acquisitions. Today, we are 10 brands strong, supporting not only MaidPro but also Men in Kilts, PestMaster, Mold Medics. Miracle Method, USA Insulation, Plumbing Paramedics, Heating Paramedics, Sir Grout and Granite Garage Floors. Our strategy is to keep adding great-performing brands to our portfolio, so we’re not slowing down. We’re headquartered in Boston, Massachusetts, but really, we’re all over the map, with more than 400+ franchise locations across North America.

COMPANY CULTURE

Who are we? We are a collection of entrepreneurs, out-of-the-box thinkers, hospitality minded innovators. We thrive in a fast-paced, high-energy environment and we are steadfastly committed to adding value to everything we do.

Who do we want on our team? We look for people who are natural learners, passionate about their careers and love to help businesses grow.

Why work here? We provide a fun place to work where people are nice, learning is continuous, individuality is respected, and your cutting-edge ideas are welcomed. At the same time, we’re straight shooters. We support each other but we also challenge each other. You will be challenged every day, but it will be the best job you ever had.

Benefits: We provide a fun place to work where people are respected, learning is continuous, and cutting-edge ideas are always welcome. Competitive employee-focused benefits include:

• Medical, dental, vision and other ancillary benefits on your first day of employment

• Remote work environment

• PTO

• Employee Assistance Program

• 401k Safe Harbor

• Collaborative, fun company environment and culture

It should be understood that no job description can encompass every responsibility and therefore should not be interpreted as all-inclusive. Threshold Brands is an Equal Employment Opportunity Employer that maintains a diverse and inclusive work environment.