Franchise Hotel - Director of Operations

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn® family.

Holiday Inn Dubai Al Barsha is looking for a strategic and dynamic Director of Operations to oversee the seamless execution of all hotel functions, ensuring exceptional guest experiences while driving operational excellence. Perfectly located along the iconic Sheikh Zayed Road, Holiday Inn Dubai Al Barsha offers guests a seamless blend of modern hospitality and unbeatable access to the best of Dubai. Situated in the heart of Al Barsha, one of the city's most dynamic neighborhoods, the hotel is just minutes from Mall of the Emirates, Jumeirah's Kite Beach, and several of the world's leading attractions and entertainment destinations.

Whether you're here for business or leisure, our hotel offers 310 stylishly appointed rooms, a selection of vibrant food and beverage outlets, and warm, attentive service that makes every stay memorable.

Enjoy effortless travel, enriching experiences, and everything you need to feel at home in the heart of Dubai.

Your day to day

Working as a Director of Operations, you will ensure all team members are trained and maintaining Holiday Inn's brand service style and behavior; you will oversee the day-to-day operations of the hotel with the support of the Cluster General Manager. You'll have ambition, talent, and some essential skills. We're seeking someone passionate about creating great guest experiences for this vital role.

A little taste of your day-to-day:

• Oversee all operational departments including Rooms, F&B, Housekeeping, Front Office and Security
• Ensure consistent delivery of exceptional guest experiences in line with IHG brand standards.
• Partner with the General Manager and Executive Committee to drive strategy, guest satisfaction, and profitability.
• Lead and inspire department heads, fostering a culture of accountability, service passion, and continuous improvement.
• Monitor operational KPIs and financial performance, ensuring cost efficiency without compromising quality.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• 7-10 years of progressive hotel leadership experience, ideally in an international or luxury brand.
• Preferably with IHG brand experience.
• Currently based in the UAE with knowledge of local market standards.
• Strong leadership, decision-making, and interpersonal skills.
• A proven record of driving both guest satisfaction and financial performance.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.