Franchise Hotel - Night Manager - Front Office

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels.

The Night Manager is responsible for overseeing all hotel operations during the night shift. Acting as the Manager on Duty, this role ensures smooth front office operations, handles guest relations, manages the night audit, and ensures the safety, security, and comfort of all guests and colleagues.

1. Front Office Operations

• Supervise all front office activities during the night, including reception, guest services, concierge, and bell desk.

• Manage late check-ins, early check-outs, and guest requests with efficiency and professionalism.

• Ensure a seamless and welcoming guest experience in line with voco brand standards.

2. Night Audit & Financial Duties

• Oversee and perform the nightly audit process, ensuring all financial transactions are reconciled.

• Prepare end-of-day reports for management, including revenue, occupancy, and room statistics.

• Monitor billing and guest folios to ensure accuracy.

3. Guest Relations & Service

• Act as the primary contact for all guest inquiries, complaints, or emergencies during the night.

• Handle VIP arrivals and special requests with personalized attention.

• Resolve issues effectively while maintaining high levels of guest satisfaction.

4. Safety, Security & Emergency Management

• Conduct regular security rounds of the property to ensure a safe environment.

• Respond promptly to any incidents, alarms, or emergencies.

• Ensure compliance with health, safety, and fire regulations.

5. Team Leadership & Communication

• Lead, train, and support night-shift colleagues, ensuring high performance and service standards.

• Conduct nightly briefings and ensure effective communication with the day-shift management team.

• Delegate responsibilities efficiently to ensure all tasks are completed.

6. Administrative & Reporting

• Maintain accurate incident reports, logs, and shift handover notes.

• Assist with scheduling, roster planning, and operational requirements as needed.

• Ensure compliance with hotel policies, procedures, and service standards.

Requirements

• Previous experience as a Night Manager or Supervisor in a luxury hotel environment.

• Strong knowledge of front office operations and night audit procedures.

• Excellent communication, leadership, and problem-solving skills.

• Ability to remain calm and professional in high-pressure situations.

• Proficiency in hotel property management systems (Opera or similar).

• Flexibility to work overnight shifts, weekends, and holidays.

• Guest-focused and service-oriented mindset.

• Strong attention to detail and accuracy.

• Leadership and team management.

• Financial and analytical skills.

• Ability to handle emergencies with confidence.

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family.