Fraud Management Sr. Analyst

Job Role:

• To safeguard company revenues by monitoring, detecting, and preventing fraud through the effective use of the RAFM system, process controls, and cross-functional coordination, ensuring compliance, accurate service provisioning, and timely resolution of fraud-related cases.

Duties & Responsibilities:

• Participate in future implementation of RAFM system.
• Control of High Usage customers.
• Checks and monitoring activity on the subscriber provisioning processes.
• Coordinating with Billing, Customer Care and IT staff to determine root causes of problems and ensuring that appropriate corrective actions is taken, and records are recycled timely to prevent fraud cases.
• Analyzing/investigating issues covering multiple Revenue Stream to identify Fraud.
• Follow up the RAFM System cases and alerts.
• Build rules and filters on the RAFM System.
• Audit contracts and sales application forms.
• Control of new services, products, and marketing campaigns from fraud assessment point of view.
• Tracking the test number usage and stop the abuse of test numbers.
• Liaising with internal and external parties on Fraud Management matters.

Job Specifications:

• Bachelor's degree in administration, MIS, or related fields.
• Microsoft skills, Power BI, Data Analysis, etc., are highly required.
• Excellent communication, analytical, and interpersonal skills.
• Self-initiative and able to work independently.
• Ability to work flexible hours.
• Proficiency in English (oral and written).
• Minimum 3 years of experience in a relevant field
• SQL experience is highly preferred