Fraud Prevention and Victim Support Specialist

Purpose: The Fraud Prevention and Victim Support Specialist helps older adults who have suffered financial exploitation; physical, emotional or sexual abuse; robbery or burglary; caregiver neglect and other crimes with supportive services to navigate the criminal justice system and respond to their resulting emotional, physical, and financial needs.

Essential Functions:

· Manage a case load of older victims of crime.

· Accompany and support clients in court proceedings.

· Identify emergency housing options.

· Engage in outreach, advocacy, case management and counseling activities.

· Conduct trainings, workshops and educational events on crime prevention.

· Provide concrete services such as, completing eligibility forms, filing police reports and protective orders, accessing community resources and filing Crime Victim’s Compensation claims.

· Coordinate and facilitate access to services.

· Networking with community service providers.

· Track, monitor, case note and report client events.

· Information & Referral (I&R) services with clients and family members.

Secondary Duties:

· Maintain accurate, complete and timely client records and associated notes in the mandated systems according to agency and HIPAA policies.

· Attend staff, team and impact area meetings.

· Other duties, assigned.

Travel Requirement: Considerable local travel (Louisville Metro area) required during the course of business.

Pre-Employment Requirements: Satisfactory completion of a pre-employment background and drivers’ record check. Negative TB test and drug screen required.

Education, Training and Experience Requirements:

· Bachelors in human services field or equivalent experience

Performance Requirements:

· Stay current on general community resources and local/federal entitlement programs.

· Responsible for meeting agency, grant and other funder outcomes in a timely manner

· Attend all agency and department meetings, including weekly clinical meeting with peer clinical supervision.

· Meet reporting and departmental deadlines.

· Maintain up-to-date client case records and outcomes measurement as mandated by internal policies and procedures, and by those with contracted organizations.

· Handle all Protected Health Information (PHI) and Personally Identifiable Information (PII) confidentially and follow agency mandates procedures regarding the security of client/agency information.

· Conduct self in a professional and respectful manner with coworkers and community members.

Knowledge, Skills and Abilities:

· Ability to develop constructive, professional and cooperative working relationships with others and maintain those relationships over time.

· Effectively utilize general and program-specific computer programs (e.g. Microsoft Office Suite, Penelope, etc.)

· Effectively operate typical office equipment (telephone, computer, fax machine, copier, mail machine, etc.)

· Sensitivity to different cultural, socio-economic and age groups.

Physical Requirements and Environmental Conditions:

· Tasks involve sitting, standing, walking, kneeling, bending, crouching, reaching and performing other physical requirements commensurate with demands of the position, specifically conducting home visits.

· Sedentary work which involves sitting most of the time.

· Must be able to speak (expressing or exchanging ideas by means of spoken words)

· Must be able to hear (hearing aids acceptable)

· Close visual acuity to perform activities such as viewing a computer terminal, excessive reading, and preparing and analyzing data and figures (corrective devices acceptable).

· The worker is not substantially exposed to adverse environmental conditions (typical office work).

Pay: $51,380.00 - $57,089.00 per year

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person