Freelance HR/Customer Call Center Assistant

Title: Freelance HR/Customer Call Center Assistant

Industry: Human Resources

Location: Tampa, FL

Duration: 4/8/26 - 7/28/26

Responsibilities

• Provide administrative support by documenting employee data changes and performance reports.
• Answer inbound calls for HR Contact Center and create cases for various inquiries.
• Maintain high-quality customer service while documenting data accurately.
• Process tuition reimbursement and handle employee verifications.
• Assist with policy questions, compliance, and policy acknowledgments.
  
  

Requirements

• Bachelor's Degree or AA required.
• Customer service experience preferred.
• Experience with SuccessFactors is helpful.
• Prior contact center experience with inbound phone call case management required.
• Strong attention to detail and critical thinking skills are essential.
  
  

Skills

• HR support
• Customer service
• Call center
• Payroll inquiries
• Case management
• Microsoft Outlook
• Data management
• Attention to detail
• Spanish language skills
• Tuition reimbursement
  
  

Hourly rate is commensurate with experience and is an estimated range provided by WorkGenius.

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