Freelance ITSM Implementation Specialist

Overview:
We are looking for a freelance ITSM Specialist to implement IT service management platforms that improve IT support and governance for small businesses.

Responsibilities:

• Configure ITSM tools (Zoho Desk, ServiceNow, ManageEngine, Jira).
• Implement ticketing, incident, problem, and change management processes.
• Set up SLAs, reports, and dashboards.
• Provide knowledge transfer and staff training.

Requirements:

• Hands-on ITSM implementation experience (preferably ITIL-certified).
• Expertise with cloud-based ITSM platforms.
• Strong process improvement and documentation skills.
• Ability to work with non-technical business users.

Contract Type: Freelance / Remote / Project-based.

Job Types: Part-time, Temporary, Contract

Ability to commute/relocate:

• Riyadh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How long of experience you have with ITSM?
• Are you fully available for the freelancing opportunity or you have certain available free time ? Please specify.
• This job is for freelancing or project basis agreement. However, if a permanent job is to be offered will you accept it ? what will be your expected salary ?