Freight Broker

Responsibilities:

• Handle end-to-end freight brokerage operations for US-based clients.

• Source and onboard US carriers through cold calls, emails, and logistics platforms.

• Perform consistent cold outreach to carriers and shippers to generate and manage freight opportunities.

• Negotiate freight rates, terms, and margins in line with market trends and business targets.

• Coordinate load booking, dispatch, tracking, and delivery to ensure timely shipment execution.

• Monitor shipments proactively and resolve operational issues, delays, or escalations.

• Maintain accurate records of carrier details, loads, pricing, and shipment status in internal systems.

• Analyze lane pricing, carrier availability, and market demand to support decision-making.

• Communicate clearly and professionally with US carriers, shippers, and internal stakeholders.

• Ensure compliance with company SOPs, client requirements, and US logistics standards.

• Prepare daily and weekly performance updates related to outreach, loads, and margins.

• Adhere to quality, productivity, and communication standards defined for the US process.

Requirements and skills :

• Experience in US freight brokerage, logistics, or supply chain operations is preferred.

• Freshers with excellent English communication, analytical thinking, and cold-calling confidence can also apply.

• Strong verbal communication and negotiation skills with a US accent neutrality preferred.

• Comfortable with high-volume cold calls, follow-ups, and outbound communication.

• Ability to analyze rates, margins, and market data logically.

• Willingness to work in US shift timings (night shifts).

• Basic understanding of freight brokerage, logistics workflows, or BPO processes is an advantage.

• Proficiency in MS Excel, CRM systems, and logistics tools (training will be provided).

• Strong problem-solving skills, attention to detail, and multitasking ability.

• Target-driven mindset with the ability to perform in a fast-paced, growing environment.

Growth Mindset

We grow by accepting challenges that stretch us outside of our comfort zone. These experiences shape us, and we come out of them stronger.

Lead With Empathy

We work from a place of empathy first in everything we do. It’s how we build our product, support our customers, and treat each other here at Ditinus.

Dream Big

We’ve made it this far because we dream big! We talk about “big hairy audacious goals”, formulate plans to achieve them, and support each other along the way.

Push The Pace

We play to win. That means raising our standards, increasing velocity, narrowing our focus and pushing the pace.