FreightMatch Representative

Summary

The FreightMatch Representative (FMR) will be monitoring loads covered within the FreightMatch app and tracking movement of freight to insure excellent customer service. The FMR will be able to negotiate skillfully, handle in-transit changes and function as main point of contact for users and drivers. Other responsibilities will include working with developers to help test new features and relay user feedback to management to continuously improve the user experience.

Hours

This is an in office position with the following hours: Monday - Friday 7am-4:30 pm.

Education and Experience

• Higher education (i.e. two or four year degree) preferred but not required.
• Good understanding of marketing, sales and customer service.
• Have a base of knowledge around how mobile apps work from the users perspective.
• Self-starter with a strong entrepreneurial spirit.
• Ability to negotiate skillfully in tough situations with both internal and external groups; can win concessions without damaging relationships; gains trust quickly.
• Strong problem-solving and analytical skills in order to implement logical conclusions and make well informed quick decisions.
• Must be action oriented and have perseverance to finish projects/work, especially in the face of resistance or set-backs.
• Must have excellent customer service skills and drive for results.
• Creativity to come up with value-added ideas in meetings or for ongoing Continuous Improvement efforts.
• Must have general knowledge of U.S. geography and basic map-reading skills.
• Must have a drive for results and can persevere in the face of resistance or setbacks in a fast paced environment.
• Proficient in Microsoft Office (Word, Excel, and Outlook) required.
• Excellent communication skills (written, listening and verbal).
• Willing and able to travel infrequently, including overnight travel.

Essential Duties and Responsibilities

• Monitor covered loads via the on-line app ATS FreightMatch insuring tracking is initiated and accepted by drivers.
• Monitors loads from pick-up to delivery, communicating with drivers, shippers, and consignees regarding any pertinent issues.
• Communicate any change in load schedules and status updates through delivery to Sales and/or Agents.
• Handle in-transit negations as needed. Examples could include Detention and Truck Ordered Not Used.
• Respond to the on-line app reviews with the assistance of Marketing.
• Function as the main point of contact for drivers with technical issues and work with I.T. to resolve and communicate solutions to drivers.
• Assist the FreightMatch Manager with testing new features in the app.
• Work with settlements team to handle inbound driver payment questions.
• Function consistently, effectively and reliably in accordance with the Company's values as set forth in our core competencies and behaviors to foster ATS's culture (All Employee Competencies).
• Complete work responsibilities outside of normal business hours as needed and infrequent travel may be required.
• Perform other duties and responsibilities as assigned.

Compensation:

• The anticipated hourly pay range for this position is between $20.00 - $24.50. Hourly pay rate offered is determined by relevant experience, education, certifications, and geographic location as compared to others doing substantially similar work. In addition to the base salary, employees may be eligible for performance-based incentives, which can vary depending on individual and/or company performance.
• Anderson Trucking Service is committed to supporting our employees with a comprehensive benefits package. Employees will have the opportunity to enroll in a variety of benefit programs including health, dental, and vision insurance, as well as a 401k retirement savings plan effective on the first of the month following 60 days of employment. Additionally, we provide paid holidays, paid time off, access to professional development opportunities, wellness programs, and employee assistance resources to our employees. Our goal is to ensure that all employees have the support and resources they need to thrive both professionally and personally.

Join our ATS family and apply today!

Anderson Trucking Service, Inc. is proud to be an equal opportunity employer and veteran friendly employer!

Job Type: Full-time

Pay: $20.00 - $24.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person