French Bilingual Product Quality Assurance Agent (Remote - Indiana)

About the Role:

Location: Remote – Indiana residents

Are you fluent in French and have a good ear for understanding Québécois French?

If you're looking for a work-from-home position where you can use your language and computer skills, this could be a great opportunity for you!

What to Expect

As a remote, French Bilingual Product Quality Assurance Agent at Morley, you'll be in contact with our dealership partners, documenting information while providing excellent customer service in French and English. You'll help our client maintain strong relationships by helping them resolve issues in a timely manner.

No automotive experience required!

Why Apply

Work from home while having regular connection with your teammates
No weekends
Paid training
Equipment provided
Benefits available
Professional development and growth opportunities

What You'll Do

Receive calls from French-speaking dealers
Gather and document information in English
Effectively and efficiently deliver resolutions in French using defined processes and applications
Meet quality and productivity targets by:
- Having a good understanding of project operations and workflow processes
- Delivering services that meet those goals
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com

Chat hours: M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time | Closed on some holidays
TA will respond to after-hours questions the next business day

Skills for Success:

Required Skills

Strong computer navigation and typing skills
Extensive customer service skills (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
A positive, self-starter attitude with a solid work ethic and meticulous attention to detail
Excellent interpersonal and listening skills

Eligibility Requirements

Fluent in speaking, reading and writing French and understanding the Québécois French dialect (you'll take a French fluency test)
High school diploma or equivalent
Proven success in a relevant / related position for one or more year
Call center experience
One or more years of customer service experience
Able to work shifts within the center's hours of operation:
- Monday - Friday (no weekends!)
- 9 a.m. - 7 p.m. Eastern time / 8 a.m. - 6 p.m. Central time
Must be able to stick to the schedule reliably, as some queues are time sensitive

Nice to Have

Associate degree

Remote Work Requirements

Indiana resident
Secluded and distraction-free work environment
Required internet setup:
- High-speed internet delivered through a wired provider (cable or fiber)
- Computer must be physically connected to your modem / router using an Ethernet cable
- Wireless, 5G and satellite connections are not supported

The Remote Experience

Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b)

Why Morley?:

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy

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