French Customer Service Representative

Job Role

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  Handle customer interactions via calls, chats, and emails in French.

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  Resolve product or service-related issues efficiently and professionally.

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  Follow internal company procedures and performance standards.

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  Maintain polite, clear, and professional communication at all times.

Responsibilities

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  Ensure customer satisfaction and meet service quality KPIs.

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  Accurately document all customer interactions.

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  Build strong rapport with customers and offer suitable solutions or recommendations.

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  Collaborate with your team to achieve shared goals and maintain a positive work environment.

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  Participate in training and development programs.

Requirements

• French Language Level: Minimum B2/B2+ or C1

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  English Language Level: Minimum B1

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  Education: Graduates only

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  Location: Must be able to work onsite in Maadi, Cairo

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  Excellent communication and problem-solving skills

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  Ability to multitask and work under pressure

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  Previous customer service experience is a plus, but not mandatory

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  Strong teamwork and adaptability to dynamic environments

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  Ready to start immediately

Shifts & Working Hours

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  Rotational shifts (24/7), flexibility required

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  8 working hours per day + 1-hour break

Benefits

• Salary: 23,000 – 24,000 EGP NET/month

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  Full medical and social insurance

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  Paid training provided

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  Transportation available

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  Career growth opportunities within IGT Solutions

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  Two days off per week

Recruitment Process (All Online)

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  Initial Assessment – Conducted online (mandatory)

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  Second Interview – Conducted online

If you’re fluent in French, confident in English, and looking for a rewarding career, apply today through QuickfirmX – Egypt’s #1 Platform for Call Center Jobs, and start your journey with IGT Solutions Maadi.