French Speaker – Customer Service Representative

We are hiring on behalf of our trusted partner TTEC, a global leader in customer experience solutions. This is your opportunity to join one of the top international call centers in Egypt and build a stable, rewarding career in customer support.

About the Role – What You Will Do

As a French Speaker – Customer Service Representative (CSR 1) at TTEC, you will be the first point of contact for customers, ensuring they receive exceptional service and professional support. You’ll handle incoming calls, chats, or emails, assist customers with their inquiries, and resolve issues efficiently while maintaining a positive attitude.

Your main responsibilities include:

• Handling incoming customer communications via phone, chat, or email.
• Understanding customer needs and providing accurate, effective solutions.
• Conducting research using internal tools to resolve technical or account-related issues.
• Documenting customer interactions accurately and following up when needed.
• Working closely with your team to maintain high service quality and meet performance goals.
• Performing duties in rotational shifts (24/7) with professionalism and commitment.

This position requires strong communication skills, patience, and a genuine passion for helping others. Full training and support will be provided to ensure your success.

Requirements

• Language Skills: French level C1 and English level B1.
• Experience: Minimum 6 months in a call center (customer service or similar field).
• Education: Graduates and dropouts are both welcome to apply.
• Excellent communication and multitasking skills.
• Ability to work flexible, rotational shifts.

Benefits

• Attractive Salary: 28,000 EGP Gross
• Transportation: Provided after 9 PM (door-to-door for females)
• Social Insurance provided
• Location: Maadi, Cairo Governorate, Egypt
• Working Hours: 8 hours + 1-hour break
• Days Off: 2 days weekly

Why Join Us?
Join a global, supportive environment focused on growth and success. Receive top-tier training, continuous learning, and opportunities to advance your career in the customer experience industry.

If you’re fluent in French (or Irish) and confident in English, this is your chance to start an exciting career. Apply now via QuickfirmX – Egypt’s #1 Platform for Call Center Jobs and begin your journey today!

Apply Now via QuickfirmX – The First Call Center Platform in Egypt

Job Type: Full-time

Pay: E£28,000.00 per month