Fresh Graduates - Customer Service Associate

Guest Experience / Customer Service Associate

Industry: Entertainment / Theme Park / Leisure

Job Purpose

To deliver an exceptional guest experience by providing friendly, efficient, and professional customer service across Amusement Park attractions, ensuring visitors enjoy a safe, memorable, and seamless experience.

Key Responsibilities

• Welcome guests and assist them throughout their visit to the amusement park
• Handle guest inquiries, ticketing support, ride information, and general park guidance
• Resolve guest concerns or complaints promptly and professionally
• Ensure compliance with safety guidelines and park regulations
• Support crowd management and queue control during peak hours
• Coordinate with operations, ride operators, and supervisors to ensure smooth guest flow
• Promote park services, attractions, events, and merchandise when required
• Maintain cleanliness and presentation standards in guest-facing areas

Candidate Requirements

• Strong communication and interpersonal skills
• Customer-focused mindset with a positive and professional attitude
• Ability to work shifts, weekends, and public holidays
• Ability to handle high-volume guests in a fast-paced environment

Seniority level: Entry level

Employment type: Full-time

Job function: Customer Service