Front Desk

Job Title: Front Desk Executive
Department: Front Office / Administration
Reporting To: Front Office Manager / Hospital Administrator
Job Location: Surya Hospital ( Managed by Vedansh)
Job Summary:

The Front Desk Executive is responsible for greeting and assisting patients and visitors, managing patient registration, handling inquiries, and ensuring smooth front-office operations with excellent customer service.

Key Responsibilities:

• Greet and assist patients and visitors in a courteous and professional manner.
• Manage patient registration, appointment scheduling, and billing coordination.
• Handle incoming phone calls, emails, and inquiries efficiently.
• Maintain patient records and update details in the hospital management system.
• Coordinate with doctors, nurses, and other departments for patient flow.
• Collect payments and issue receipts as per hospital procedure.
• Ensure the front desk and waiting area are clean, organized, and welcoming.
• Address patient concerns and escalate issues to the supervisor when required.
• Maintain confidentiality of patient and hospital information.

Qualification & Experience:

• Qualification: Graduate in any discipline (preferably in Hospital Management / Administration).
• Experience: 1–2 years of experience in front office operations, preferably in a hospital or healthcare setup.
• Computer Skills: Knowledge of MS Office and Hospital Management Software.

Skills & Competencies:

• Excellent communication and interpersonal skills.
• Pleasant personality and positive attitude.
• Good organizational and multitasking abilities.
• Basic understanding of hospital procedures and patient care.
• Ability to handle pressure and manage patient flow efficiently.

Working Hours:

• Rotational shifts, including weekends and holidays as per hospital policy.

Remuneration:

As per hospital norms and experience.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person