Front Desk

Key Responsibilities

• Greet patients and all visitors warmly and ensure a welcoming and professional front desk environment
• Answer phone calls, schedule and confirm appointments, manage calendars for dental providers
• Collect and verify patient information, including insurance details and medical history updates
• Process payments, issue receipts, and handle billing inquiries
• Maintain accurate patient records in our dental software system (Denticon)
• Ensure compliance with HIPAA and patient confidentiality guidelines
• Handle patient concerns with professionalism and direct issues to appropriate team members
• Support the dental team with administrative tasks as needed

Skills and Qualifications

• High school diploma or equivalent required; additional administrative or dental certifications a plus
• Strong communication and interpersonal skills
• Detail-oriented with excellent organizational and time management abilities
• Professional demeanor and a customer-service mindset
• Previous experience in a dental or medical front office preferred
• Familiarity with dental terminology and insurance processes
• Proficiency in dental software systems and Microsoft Office Suite
• Ability to multitask in a fast-paced environment

We are a growing, dentist-led dental group with multiple locations across Southwest Virginia. Our team is committed to providing high-quality care and building strong connections—both with our patients and with the communities we serve.