Front Desk

Front Desk Associate – Baymont by Wyndham, Kent, WA

Baymont by Wyndham Kent is seeking a dependable and guest focused Front Desk Associate to support daily hotel operations, including daytime and overnight shifts. This role is essential to guest satisfaction, hotel security, and smooth front office operations.

The ideal candidate is reliable, professional, detail oriented, and comfortable handling guest service, cash responsibilities, and independent decision making during overnight hours when required.

Guest Service & Front Desk Operations

• Greet and check in guests in a polite, professional, and welcoming manner
• Verify guest identification, process payments, and issue room keys
• Check out guests, close folios, and confirm all charges are accurate
• Handle walk ins, reservations, cancellations, and reservation changes
• Answer phones and emails professionally and respond to guest questions
• Address guest complaints calmly and resolve issues when possible
• Escalate serious concerns to management when needed
• Provide information about hotel amenities, policies, and the local area

Cash, Payment & Revenue Responsibilities

• Process cash, credit card, and online payments accurately
• Complete cash drops, shift balancing, and financial reports when assigned
• Post incidental charges such as market items, damages, and late checkouts
• Identify and report payment issues, chargebacks, or suspicious activity
• Maintain accuracy in revenue handling and prevent loss due to errors

Night Audit Duties (Overnight Shifts)

• Run end of day and night audit reports
• Reconcile daily transactions and room balances
• Review room status and investigate discrepancies
• Prepare and print reports for the morning shift
• Set up breakfast items and prepare the breakfast area
• Keep the breakfast area clean, stocked, and organized

Safety, Security & Guest Control

• Monitor lobby activity and security cameras
• Confirm that only registered guests access guest floors
• Handle disruptive, intoxicated, or difficult guests professionally
• Contact management or law enforcement if a situation becomes unsafe
• Monitor guest activity during overnight hours

Property Support & Cleanliness Oversight

• Keep the front desk, lobby, breakfast area, and back office clean
• Assist with basic lobby cleaning and restroom checks if needed
• Communicate room issues to housekeeping and maintenance immediately
• Assist guests with towels, linens, pillows, and supplies when needed
• Support general hotel cleanliness during slower periods

Systems & Administrative Responsibilities

• Use hotel PMS systems to manage reservations and guest accounts
• Update guest notes, preferences, and incident logs accurately
• Review daily arrivals and departures
• Monitor room inventory, rates, and availability
• Assist management with reports and documentation as needed

Breakfast & Early Morning Duties (If Assigned)

• Assist with setting up continental breakfast
• Restock food and beverage items
• Maintain cleanliness and food safety standards
• Monitor the breakfast area during service hours

Schedule & Availability

• Must be available for morning, afternoon, and overnight shifts
• Weekend and holiday availability is required
• Typical schedule: 16 to 40 hours per week
• Additional hours may be available based on business needs
• Flexible scheduling offered

Physical & Mental Requirements

• Ability to stand for long periods
• Ability to multitask in a fast paced environment
• Ability to remain calm under pressure
• Ability to work independently without constant supervision
• Must remain alert and responsible during overnight shifts

Qualifications

• Prior hotel, front desk, or customer service experience preferred
• Basic computer skills and ability to learn hotel systems
• Reliable transportation
• Ability to work weekends, holidays, and overnight shifts

Job Types: Full-time, Part-time

Pay: Up to $18.00 per hour

Work Location: In person