Front Desk Officer (Naeem hospital)

Job Details

• Job Type: Full-time
• Location: Naeem Hospital, Punjab Society, Ghazi Road, Lahore
• Shift: 12-Hour Shift [Specify timing, e.g., 8:00 AM – 8:00 PM / Night Shift / Rotational]
• Department: Patient Facilitation & Administration

Job Summary

Naeem Hospital is seeking a dedicated, professional, and energetic Hospital Receptionist / Front Desk Officer to manage our front desk operations on a 12-hour shift basis at our Lahore campus. As the face of our hospital, you will manage patient check-ins, guide visitors, and ensure smooth administrative operations during your shift.

Note: Candidates with prior experience in a hospital or healthcare setting will be given strict priority.

Key Responsibilities

• Patient Facilitation: Welcoming patients, families, and consultants warmly, ensuring a smooth and empathetic onboarding process.
• Registration & Queue Management: Managing patient check-ins, assigning token numbers, and updating patient records in the hospital system.
• Call & Query Handling: Managing incoming calls, providing accurate information about consultant schedules, room numbers, and hospital services.
• Coordination: Working closely with the medical, nursing, and security staff during the shift to ensure organized patient flow and handle rush hours efficiently.
• Shift Handover: Ensuring a clean, accurate, and detailed handover of pending tasks, cash logs, or critical patient updates to the next shift team.

Qualifications & Requirements

• Shift Commitment: Must be comfortable and physically capable of working a consistent 12-hour shift.
• Experience: Minimum 1–2 years of experience. Prior front-desk experience in a hospital, emergency clinic, or diagnostic center is highly preferred and will be prioritized.
• Education: Intermediate or Bachelor's degree.
• Skills:
• Strong stamina and ability to handle high-volume patient inflows professionally.
• Excellent communication skills in Urdu (basic English communication is a plus).
• Basic computer literacy (MS Word, Excel, and ability to learn hospital software quickly).

Benefits & Perks

• Competitive salary package tailored for a 12-hour shift structure.
• Professional growth opportunities in an active healthcare environment

Ability to commute/relocate:

• Lahore: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Hospital Front Desk: 1 year (Preferred)

Work Location: In person