Front Desk Officer (Female)

About the Role

Soothmedia Technologies Pvt. Ltd. is looking for a professional, confident, and customer-oriented Female Front Desk Officer to join our growing team. The ideal candidate will be the first point of contact for clients and visitors while also handling customer and sales inquiries. If you have excellent communication skills and enjoy interacting with customers, we'd love to hear from you.

Key Responsibilities

• Welcome visitors, clients, and guests in a professional and friendly manner.
• Manage incoming and outgoing phone calls and direct them to the relevant department.
• Respond to customer inquiries received via phone, email, WhatsApp, social media, and walk-in visits.
• Attend sales inquiries, provide product and service information, and convert inquiries into potential business opportunities.
• Forward qualified leads to the Sales Team and coordinate timely follow-ups.
• Schedule appointments, meetings, and interviews.
• Maintain visitor records and reception logs.
• Prepare quotations and basic business correspondence when required.
• Receive and distribute courier, parcels, and official documents.
• Maintain a clean, organized, and professional reception area.
• Manage office stationery and reception supplies.
• Assist the HR and Administration department with daily office tasks.
• Maintain confidentiality of company records and information.

Requirements

• Bachelor's degree (preferred).
• Fresh graduates are encouraged to apply.
• Minimum 1 year of experience in Reception, Front Desk, Customer Service, Telemarketing, or Sales Support will be preferred.
• Excellent communication skills in English and Urdu.
• Strong customer service and interpersonal skills.
• Good knowledge of Microsoft Office (Word, Excel, Outlook).
• Professional appearance and positive attitude.
• Ability to multitask and work in a fast-paced environment.

Skills

• Customer Service
• Front Desk Management
• Sales Inquiry Handling
• Lead Generation
• Telephone & Email Etiquette
• Communication & Negotiation
• Time Management
• Microsoft Office
• Problem Solving
• Administrative Support

What We Offer

• Competitive salary
• Attractive commission on successful sales and converted leads
• Performance-based incentives
• Professional and friendly work environment
• Career growth opportunities
• Training and development programs
• Annual leave as per company policy

Pay: Rs35,000.00 - Rs45,000.00 per month

Application Question(s):

• Are you able to reliably commute to Thokar Niaz Baig, Lahore?

Work Location: In person