Front Desk Admin & Events Support

Front Desk Admin & Events Support
Walnut Capital – Bakery Square, Pittsburgh, PA

Walnut Capital is seeking an outgoing, organized, and dependable Front Desk Admin & Events Support team member to join our dynamic Bakery Square campus. This role is ideal for someone who thrives in a fast-paced, customer-facing environment and is interested in gaining experience in property management with one of Walnut Capital’s fastest-growing real estate development teams.

Position Summary

This role serves as the first point of contact for tenants and visitors, delivering a high level of customer service while supporting daily front desk operations and campus-wide administrative needs. The position also provides support for tenant meetings and events, assisting with coordination, setup, and execution.

This is a Monday–Friday position, with shifts scheduled between 7:00 AM - 6:00 PM. Occasional flexibility is required to support events or operational needs.

Key Responsibilities

Front Desk & Tenant Services

• Greet tenants and visitors in a friendly, professional manner
• Respond to tenant inquiries and service requests; enter and manage work orders
• Provide timely follow-up and ensure requests are resolved
• Answer and direct incoming phone calls
• Manage access control requests, including badge creation and troubleshooting
• Serve as a secondary point of contact for tenant communications

Operations & Administrative Support

• Perform daily opening and closing procedures
• Maintain and update front desk documentation and manuals
• Monitor security cameras and ensure lobby systems are functioning properly
• Provide administrative support to facilities, maintenance, security, and grounds teams
• Assist the Facilities Manager with projects and day-to-day operations
• Maintain organization and accountability of front desk equipment (radios, logs, etc.)

Events Support

• Assist with tenant event and meeting setup and breakdown
• Support event logistics, including room setup, basic A/V coordination, and vendor access
• Help ensure event spaces are clean, organized, and ready for use
• Provide on-site support during events as needed

Qualifications

• Minimum of 2 years of professional work experience (customer service, hospitality, or administrative roles preferred)
• Strong organizational skills and ability to multitask in a fast-paced environment
• Excellent communication skills, both written and verbal
• Professional demeanor and customer-focused mindset
• Proficiency in Google Workspace and Microsoft Office
• High attention to detail and strong follow-through
• Ability to interact effectively with individuals at all levels and from diverse backgrounds
• Familiarity with basic event and meeting space technology (A/V, TVs, conferencing tools, microphones) and ability to troubleshoot common issues as they arise

Physical Demands and Work Environment:

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to balance, bend, stoop, kneel or crawl
• Continually required to talk or hear clearly
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Occasionally required to lift/push/carry items up to 25 pounds

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Google Workspace: 1 year (Required)
• Microsoft Office: 1 year (Required)

Ability to Commute:

• Pittsburgh, PA 15206 (Required)

Work Location: In person